[No QA] HelpDot: add New Expensify domain admins doc (Release 1)

docs/articles/new-expensify/domains/Claim-and-Verify-a-Domain.md

@@ -1,11 +1,10 @@
 ---
 title: Claim and Verify a Domain
 description: Learn how to claim and verify a private domain in New Expensify to enable SAML login and unlock enhanced security features.
-keywords: [New Expensify, claim domain, verify domain, private domain, domain settings, enhanced security, SAML, domain admin]
+internalScope: Audience is Domain Admins and IT admins. Covers claiming a domain and verifying domain ownership via DNS. Does not cover SAML configuration details, Domain Members management, Domain Groups, or login troubleshooting.
+keywords: [New Expensify, claim domain, verify domain, private domain, domain settings, enhanced security, SAML, domain admin, domain verification, DNS TXT record, verify domain for SAML, how to verify domain, SAML setup]
 ---
 
-<div id="new-expensify" markdown="1">
-
 If you have a private domain (e.g., yourcompany.com), you can claim and verify it in Expensify to manage employee permissions and enable additional security features.
 
 # What you can do with a claimed and verified domain
@@ -14,21 +13,19 @@ Once you've claimed and verified a domain, you can:
 - Configure SAML login
 - Enforce SAML login for domain members
 
-# Step 1: Claim Your Domain
+## How to claim a domain in Expensify
 
 To claim a private domain, you must:
 - Be logged in with an email address from that domain
 - Have verified your contact method with a magic code
 
-## Steps to claim your domain
 1. From the left-hand menu, go to **Workspaces > Domains**.
-2. Click the Enable button.
-  a. If you have already claimed one or more domains, click the **New** button in the upper-right hand corner > **New domain** to add a new domain.
+2. Click the **Enable** button.
+   - If you have already claimed one or more domains, click the **New** button in the upper-right hand corner > **New domain** to add a new domain.
 3. Enter the name of your private domain (e.g., `yourcompany.com`) in the form.
 4. Click **Continue**.
 
-
-# Where to find domain settings
+## Where to find Domain settings
 
 From the left-hand menu, select **Workspaces > Domains**.
 
@@ -39,19 +36,17 @@ Each domain is listed in its own row, showing:
 - Verification status (Verified, Not verified)
 - Overflow menu with management options
 
-
-## What happens next?
+## What happens after claiming a domain?
 
 Depending on your email setup:
 
-- **If you're not using an email from that domain**: You'll see an error. You can't claim domains that don't match your email address..
+- **If you're not using an email from that domain**: You'll see an error. You can't claim domains that don't match your email address.
 - **If your email is from that domain but not verified**: You’ll be prompted to verify your login using a magic code.
 - **If the domain is already claimed**: You’ll need to coordinate with an existing admin to request that your role be updated to Domain Admin.
 
 After the domain is successfully claimed, the domain will appear under **Workspaces > Domains** in the **Not verified** state.
 
-
-# Step 2: Verify Your Domain
+## How to verify a domain
 
 To unlock advanced security settings and enable SAML, the domain must be verified through a DNS record.
 
@@ -64,3 +59,29 @@ To unlock advanced security settings and enable SAML, the domain must be verifie
 4. Save your changes.
 
 Once verified, you’ll see a confirmation message and your domain will be marked as **Verified**.
+
+---
+
+# FAQ
+
+## Do I need to verify my domain to use SAML?
+
+Yes. Verifying the domain is required to enable and enforce SAML login. Without verification, the SAML configuration option will remain locked.
+
+## Can I verify multiple domains?
+
+Yes, you can claim and verify multiple domains if your organization operates under more than one. Each must be verified through its own DNS record.
+
+## Can I skip domain verification and still use Expensify?
+
+Yes, you can use Expensify without claiming a domain. However, domain control is required to enable SAML login and enforce centralized security policies.
+
+## I added the TXT record but verification is still failing — what now?
+
+Make sure:
+- The record is live and publicly visible (use a DNS checker tool to confirm)
+- You’ve added only one TXT record, and it matches the value from Expensify exactly
+- You saved the changes and waited for DNS to propagate
+
+If you're still stuck, reach out to your IT team or DNS host for help.
+

docs/articles/new-expensify/domains/Domain-Admins.md

@@ -0,0 +1,55 @@
+---
+title: Domain Admins
+description: Learn how to add and manage Domain Admins in New Expensify.
+internalScope: Audience is Domain Admins. Covers adding and removing Domain Admins and what Domain Admins can manage. Does not cover Domain Members, Domain Groups, SAML setup, or login troubleshooting.
+keywords: [New Expensify, domain admins, domain control, domain settings, domain management]
+---
+
+Domain Admins manage your company’s domain settings in Expensify. They can claim domains, verify domain ownership, manage domain members, and configure domain-level security settings (like [SAML SSO](https://help.expensify.com/new-expensify/hubs/domains/)).
+
+---
+
+## How to add a Domain Admin
+
+**To add a Domain Admin:**
+1. Go to **Workspaces > Domains**.
+2. Select your domain.
+3. Open **Domain Admins**.
+4. Enter the admin’s email address or phone number, then click **Add**.
+
+**Note:** A Domain Admin does not need an email address on the company domain. For example, an external bookkeeper can be a Domain Admin.
+
+---
+
+## How to remove a Domain Admin
+
+**To remove a Domain Admin:**
+1. Go to **Workspaces > Domains**.
+2. Select your domain.
+3. Open **Domain Admins**.
+4. Select the admin, then click **Remove**.
+
+---
+
+# FAQ
+
+## Do I need to verify my domain to add Domain Admins?
+
+No. You can add Domain Admins after you claim the domain. Verification is required to enable advanced features like SAML and to manage domain members.
+
+## Can I have multiple Domain Admins?
+
+Yes. There’s no limit to the number of Domain Admins you can assign. We recommend giving access to multiple people in case someone becomes unavailable.
+
+## Can I add a Domain Admin who doesn’t have a company email?
+
+Yes. Domain Admins do not need to use your company’s email domain. You can add personal emails, contractors, or partners as Domain Admins if needed.
+
+## How do I revoke Domain Admin access?
+
+Go to **Workspaces > Domains**, open your domain, and select **Domain Admins**. From there, click **Remove** next to the person you want to revoke access for.
+
+## Who can be a Domain Admin
+
+You can add any Expensify user as a Domain Admin, regardless of whether they use your private domain or a public domain like gmail.com. 
+

docs/redirects.csv

@@ -893,6 +893,7 @@ https://help.expensify.com/articles/new-expensify/expensify-card/Enable-Expensif
 https://help.expensify.com/articles/expensify-classic/bank-accounts-and-payments/bank-accounts.md/Add-or-remove-a-business-bank-account,https://help.expensify.com/articles/expensify-classic/bank-accounts-and-payments/bank-accounts/Connect-US-Business-Bank-Account
 https://help.expensify.com/articles/Unlisted/Compliance-Documentation.md,https://help.expensify.com/articles/new-expensify/settings/Encryption-and-Data-Security
 https://help.expensify.com/articles/new-expensify/workspaces/Verify-a-Domain,https://help.expensify.com/articles/new-expensify/domains/Claim-and-Verify-a-Domain
+https://help.expensify.com/articles/new-expensify/workspaces/Claim-and-Verify-a-Domain,https://help.expensify.com/articles/new-expensify/domains/Claim-and-Verify-a-Domain
 https://help.expensify.com/articles/new-expensify/workspaces/Set-Up-SAML-Single-Sign-On,https://help.expensify.com/articles/new-expensify/domains/Set-Up-SAML-SSO
 https://community.expensify.com/discussion/4751/how-to-add-an-ach-business-bank-account-to-reimburse-employees-us-only,https://help.expensify.com/articles/expensify-classic/bank-accounts-and-payments/bank-accounts/Connect-US-Business-Bank-Account
 https://community.expensify.com/discussion/5700/deep-dive-approval-workflow-overview/,https://help.expensify.com/articles/expensify-classic/reports/Create-a-report-approval-workflow