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[$500] Web - Troubleshoot - Troubleshoot RHP does not open smoothly #36576

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Description

@izarutskaya

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Version Number: v1.4.42-0
Reproducible in staging?: Y
Reproducible in production?: N
Logs: https://stackoverflow.com/c/expensify/questions/4856
Expensify/Expensify Issue URL:
Issue reported by: Applause-Internal Team
Slack conversation:

Action Performed:

  1. Navigate to staging.new.expensify.com
  2. Go to Profile settings.
  3. Go to About.
  4. Go to Troubleshoot.

Expected Result:

Troubleshoot RHP will open smoothly.

Actual Result:

Troubleshoot RHP does not open smoothly.

Workaround:

Unknown

Platforms:

Which of our officially supported platforms is this issue occurring on?

  • Android: Native
  • Android: mWeb Chrome
  • iOS: Native
  • iOS: mWeb Safari
  • MacOS: Chrome / Safari
  • MacOS: Desktop

Screenshots/Videos

Bug6380636_1708001428360.bandicam_2024-02-15_19-36-44-679.mp4

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Activity

  1. added
    DeployBlockerCashThis issue or pull request should block deployment
    ExternalAdded to denote the issue can be worked on by a contributor
    BugSomething is broken. Auto assigns a BugZero manager.
    on Feb 15, 2024
  2. changed the title [-]Web - Troubleshoot - Troubleshoot RHP does not open smoothly[/-] [+][$500] Web - Troubleshoot - Troubleshoot RHP does not open smoothly[/+] on Feb 15, 2024
  3. melvin-bot commented on Feb 15, 2024

    @melvin-bot
  4. added
    Help WantedApply this label when an issue is open to proposals by contributors
    on Feb 15, 2024
  5. melvin-bot commented on Feb 15, 2024

    @melvin-bot

    Triggered auto assignment to Contributor-plus team member for initial proposal review - @sobitneupane (External)

  6. melvin-bot commented on Feb 15, 2024

    @melvin-bot

    Triggered auto assignment to @bfitzexpensify (Bug), see https://stackoverflow.com/c/expensify/questions/14418 for more details.

  7. github-actions commented on Feb 15, 2024

    @github-actions
    Contributor

    👋 Friendly reminder that deploy blockers are time-sensitive ⏱ issues! Check out the open `StagingDeployCash` deploy checklist to see the list of PRs included in this release, then work quickly to do one of the following:

    1. Identify the pull request that introduced this issue and revert it.
    2. Find someone who can quickly fix the issue.
    3. Fix the issue yourself.
  8. melvin-bot commented on Feb 15, 2024

    @melvin-bot

    Triggered auto assignment to @amyevans (Engineering), see https://stackoverflowteams.com/c/expensify/questions/9980/ for more details.

  9. izarutskaya commented on Feb 15, 2024

    @izarutskaya
    Author

    We think that this bug might be related to #wave8-collect-admins
    CC @zanyrenney

  10. Beamanator commented on Feb 15, 2024

    @Beamanator
    Contributor

    Can reproduce on web 👍 but i don't think this should be a blocker

  11. added and removed
    DeployBlockerCashThis issue or pull request should block deployment
    on Feb 15, 2024
  12. amyevans commented on Feb 15, 2024

    @amyevans
    Contributor

    Can reproduce on web 👍 but i don't think this should be a blocker

    +1 to Alex's assessment

    Looks like the Troubleshoot menu was added in this PR: #35306. @TMisiukiewicz do you plan on tackling polish/clean up issues related to the feature? Let me know and I can assign you! Thanks!

  13. TMisiukiewicz commented on Feb 15, 2024

    @TMisiukiewicz
    Contributor

    @amyevans we are having a discussion about moving this page to full card here, I think we can wait until we establish the proper implementation because if we change it, this ticket may become obsolete

  14. marcaaron commented on Feb 16, 2024

    @marcaaron
    Contributor

    Seems like a possible dupe of #36645

  15. techievivek commented on Feb 16, 2024

    @techievivek
    Contributor

    Yes, we will be improving that as part of the original GH #34082

  16. amyevans commented on Feb 16, 2024

    @amyevans
    Contributor

    Okay great, thanks for confirming. I'll close this one out.

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