Unsubscribe tags not working on Transactional Emails

[rg34]

I am able to set a template and asm group id using the following: (it works great, thanks!)

mail = SendGrid::Mail.new do |m|
m.to = email_address
m.from = "Kudoso"
m.subject = ' '
m.html = " "
m.text = " "
end
header = Smtpapi::Header.new
header.add_filter('template', 'enable', 1)
header.add_filter('template', 'template_id', template_id)
header.set_asm_group(group_id)
mail.smtpapi = header
mail.template = template
client.send(mail)

However, the [unsubscribe] and [Unsubscribe_Preferences] tags in the template are not getting wired up. Instead, there is a div placed at the bottom of the email with the proper links.
Thoughts?

THANKS so much.

[thinkingserious]

Hello @rg34,

Could you please provide the code that is setting the tags?

Thanks!

Elmer

[rg34]

Hello Elmer.

Thanks for the reply.
Here is the code:
`

 

 

Unsubscribe | Update Preferences

`

Here is a screenshot of what is rendered in the email:

Subscription Tracking is on and active, but it shouldn't add the links at the bottom of the email if it detects the tags within the email body. The links that are rendered by the tags are not active links.

Thanks Elmer!

[thinkingserious]

Where are you making the add_substitution calls? See: https://github.com/sendgrid/sendgrid-ruby#working-with-templates

[rg34]

For this particular email template, we do not have any substitutions for first_name for instance.

[thinkingserious]

Hello @rg34,

Please create a ticket here: https://support.sendgrid.com. Thanks!

[danielweinmann]

@rg34 were you able to fix this? I'm having the same problem here.

[rg34]

@danielweinmann Unfortunately I did not. I did not devote any further time, and for now, I'm using the links provided. I did submit a ticket to Sendgrid referencing this thread though.

[danielweinmann]

@rg34 and @thinkingserious , I ended up making it work with the<%asm_group_unsubscribe_raw_url%> and <%asm_preferences_raw_url%> tags.

The problem I was facing was happening because I switched from "CODE" to "DESIGN" before saving the template. When I did that, it changed the < and > for < and > and that change caused the problem.

When I did add the tags and saved the template while still in "CODE" mode, it worked :D

[rg34]

Awesome. Sendgrid's reply was the same. Thanks, @danielweinmann!

[thinkingserious]

Thanks for sharing the solution with the community @danielweinmann! Please shoot us an email to dx@sendgrid.com so we send you some swag. Just let us know your mailing address and T-shirt size.

Can confirm that @danielweinmann solution still is the workaround for this. Would be great if sendgrid fixed this issue as the only reason I'm using their transactional templates is so that non-dev's can edit templates. This issue sort of breaks the ability to do this.

Found the best way to counter the problem when editing an existing template is to go into the edit view, click 'code' to change to the code editor, reload the page (to revert the changes to < and > being HTML encoded in the design view) and then make your edits. Be great if there was a better solution though.

[thinkingserious]

@ianbelcher,

I can confirm that a fix is under development. I don't have a release date yet though.

Thanks for providing the work around!