All data gone with new update? #1196

NOOP version

9.3.2

Platform

Android

OS version

16

WHOOP strap model

WHOOP 5.0

Where the data is coming from

Live Bluetooth (strap connected)

Test Centre profile

Not a test-mode bug

What happens

Since the last staging update, my data seems gone. Yet sleep data is available for the past. Other data is not.

Only HR data since update. No more Trendlines because there is no data. No more streak. 22 days are gone...

What you expected instead

Didn't expect the data to be gone 🙈

Steps to reproduce

Android update of new staging version.

Strap log

Before you submit

• I attached my exported NOOP .zip (not a screenshot of the Live screen). If my bug is a clearly reproducible UI issue I described exactly how to see it instead.
• I attached or pasted a strap log above — or my bug is a clearly reproducible UI issue that doesn't need one (e.g. a typo, a button that does nothing) and I've described exactly how to see it.
• I checked the Troubleshooting guide — especially "history syncs but no data" (most often the strap isn't banking history to flash; charge it to 100% and reconnect).
• I checked the FAQ and — if I'm on a WHOOP 5.0 / MG — the 5.0/MG status page, and this isn't an already-known limit (e.g. SpO₂, or recovery/sleep on the 5/MG).
• I've left out anything personal (strap serial, account email, raw export).