When will GitHub bill me the next time?

[nilslindemann]

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See above screenshot. GitHub tried to withdraw money from my card three times in a row (after it succeeded twice). This was all related to GitHub Sponsors. I (presumably) had nothing left on the card, but I've now added something. It's a prepaid card.

GitHub hasn't attempted to withdraw the amount from the card since then, and instead keeps showing me this yellow message everywhere, without any useful further information.

Does GitHub not try to withdraw something after three unsuccessful attempts? If so, what do I need to do to get the mechanism running again? They don't provide any helpful information on what I need to do. The linked support is an AI search engine, and I can't find anything relevant there. And apparently, "GitHub Sponsors" is not a supported topic for a support ticket.

Does anyone have experience with this and can help me?

Edit: for the records, I have not made any changes to the card info between the successful withdrawals and the unsuccessful ones.

[sahandmohammadrehzaii]

hello how are you ?

[nilslindemann]

Hello Sah :-)

[mecodeatlas]

Hi @nilslindemann 👋

You can open a ticket on our Support page so they can review your specific account details.

In the meantime you can also check out the Sponsors FAQ and see if you can resolve your issue there.

Hope it helps!

[nilslindemann]

Are you a bot?

[nilslindemann]

@mecodeatlas?

[nilslindemann]

I solved the problem. I noticed that GitHub had previously emailed me explaining in more detail what to do. I then simply re-entered my credit card information (nothing had actually changed). Then the amount was withdrawn immediately from the card and the yellow message disappeared.

For the record, here is the email I received:

We had a problem billing your account

Greetings, nilslindemann

We’ve attempted to bill your credit card for the last two weeks but have been unsuccessful. The following is the last response we received when trying to bill your account:

Call your payment provider to resolve this issue. (This info helps no one)

Your past due subscriptions have been cancelled, and access to metered usage has been restricted.

To restore access, please update your payment information (please add here, "even if it has not changed"). You will also need to re-subscribe to any cancelled products. If you have no remaining paid products, we may remove your payment method to ensure continued access to free features.

I suggest, that you define more clearly what "update your payment information" means. It is not clear that it means: "input your credit card data again in the options, even if it has not changed".