MONEY TAKEN, NO ACCESS TO SERVICE

[andrewkimbowa]

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I have recently renewed my Copilot Pro + Subscription, using mobile... through Google Play.. Money deducted, but no access!!!!!!!! Why is everyone complaining about this same issue, and GitHub is not bothering to address it at all!! I tried to reach out to support, only to get an automatic response. The last time they responded was after 2 months.

[suhasnidgundi]

Hey Andrew, sorry to hear you're running into this issue. That's definitely frustrating, especially after it happened before.

Since this is a billing and account access problem, the best and only way to get it resolved is to contact GitHub Support directly. Public discussions like this can't handle private account details.

However, you can try these quick steps first:

Log out and Log back in: Log out of both GitHub and your VS Code/IDE, and then log back in. This often forces a re-sync of your account status.

Check your Subscription: Double-check your GitHub billing page to see if the subscription is listed as active.

Check Google Play: Verify the subscription status in your Google Play account's "Payments & subscriptions" section.

If those steps don't work, please submit a ticket to GitHub Support immediately using this link: https://support.github.com/contact/billing. Make sure you include the order number and all the details you've shared here.

I hope they're able to resolve this for you quickly!

[andrewkimbowa]

@suhasnidgundi , the Google Play subscription is active, but GitHub is just dissapointing

[andrewkimbowa]

Thank you so much, @suhasnidgundi, for your concern, and I really appreciate this.
GitHub support is the most unreliable support I have ever experienced in my career.
How can the "#1" developer platform be so negligent of their users' requests and concerns!!

And the very worst is that it's actually a billing issue,
I propose that GitHub's efforts are narrowed to the Support system of their users/customers!
Include things like live chat support, direct call, etc.. Microsoft, the parent company, at least has these in place, and a support engineer can literally call you directly to mitigate issues.

I am very disappointed that GitHub doesn't obsess over its customers

[andrewkimbowa]

It's so disappointing for a company that claims to be at the top of the developer game and, most painfully, a Microsoft subsidiary. Is it a crime that we chose to be their customers?

[syedlabib4]

This happens sometimes when subscriptions are purchased via mobile stores (Google Play or Apple) instead of directly on GitHub. The payment goes through the store, but GitHub might not immediately recognize it in your account.

Steps to fix:

Make sure you’re logged in with the same GitHub account you intended to upgrade.

Check your email for any confirmation from GitHub or Google Play.

If the issue persists, contact Google Play support with your transaction ID—they can confirm the payment and may trigger access.

GitHub support may take time, so also consider opening a ticket with Google Play first

[andrewkimbowa]

@syedlabib4 , thanks let me see if Google Will help..

This has to be fixed permanently for the good of other frustrated clients

[andrewkimbowa]

At least Google is responding to the cry

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[rabariogang-hash]

Hi, I have the same issue, I have pay for pro+ few days ago and I contacted support for this issue and one contact for another problem a month ago but no answer.

[syedshehmiralinaqvi5-bit]

03002183243

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-------- Original Email -------- From: Jazz ***@***.***> Sent: January 8, 2026 12:48:48 AM GMT+05:00 To: community/community ***@***.***> Cc: syedshehmiralinaqvi5-bit ***@***.***>, Manual ***@***.***> Subject: Re: [community/community] MONEY TAKEN, NO ACCESS TO SERVICE (Discussion #171255) Hi, I have the same issue, I have pay for pro+ few days ago and I contacted support for this issue and one contact for another problem a month ago but no answer.

-- Reply to this email directly or view it on GitHub: #171255 (reply in thread) You are receiving this because you are subscribed to this thread. Message ID: ***@***.***>

[syedshehmiralinaqvi5-bit]

Jazzcash account

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-------- Original Email -------- From: Jazz ***@***.***> Sent: January 8, 2026 12:48:48 AM GMT+05:00 To: community/community ***@***.***> Cc: syedshehmiralinaqvi5-bit ***@***.***>, Manual ***@***.***> Subject: Re: [community/community] MONEY TAKEN, NO ACCESS TO SERVICE (Discussion #171255) Hi, I have the same issue, I have pay for pro+ few days ago and I contacted support for this issue and one contact for another problem a month ago but no answer.

-- Reply to this email directly or view it on GitHub: #171255 (reply in thread) You are receiving this because you are subscribed to this thread. Message ID: ***@***.***>