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[Bug] Unraid Docker install MQTT issue, OrbSensor doesn't stay connected #38
Description
Activity
@RuneMason1 - can you please provide more logs? And, your device ID so that we can investigate?
What was the error returned when trying to connect? Was it a timeout?
- The app just shows that the node is offline. What specifically do you need? And where can I grab those pieces of information? Sent from my T-Mobile 5G Device Get Outlook for Android<https://aka.ms/AAb9ysg>…________________________________ From: meaghanbauman607 ***@***.***> Sent: Monday, May 12, 2025 1:10:16 PM To: orbforge/orb-issues ***@***.***> Cc: RuneMason1 ***@***.***>; Mention ***@***.***> Subject: Re: [orbforge/orb-issues] [Bug] Unraid Docker install MQTT issue, OrbSensor doesn't stay connected (Issue #38) [https://avatars.githubusercontent.com/u/156958372?s=20&v=4]meaghanbauman607 left a comment (orbforge/orb-issues#38)<#38 (comment)> @RuneMason1<https://github.com/RuneMason1> - can you please provide more logs? And, your device ID so that we can investigate? What was the error returned when trying to connect? Was it a timeout? — Reply to this email directly, view it on GitHub<#38 (comment)>, or unsubscribe<https://github.com/notifications/unsubscribe-auth/ASZJ6XD3D3JKYCIWIMMQGYT26DIXRAVCNFSM6AAAAAB43T5FX2VHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMZDQNZTGMZTSMRVGM>. You are receiving this because you were mentioned.Message ID: ***@***.***>
@mignaulo - can you please advise @RuneMason1 on the request above? Thanks!
@RuneMason1 Hi! We're interested in the logs from the unraid/docker side. You provided us with
time=2025-05-11T05:19:44.242Z level=INFO msg="Connecting to MQTT broker" Attempt=7 URL=tls://v1.mqtt.orb.net:1883 time=2025-05-11T05:19:44.242Z level=INFO msg="Backing off before retrying mqtt connection" RetryCount=7 Delay=12.795567414s URL=tls://v1.mqtt.orb.net:1883can you provide us with maybe the first minute of similar logs when you start an orb? I wonder if there are useful error messages in there explaining why the connection attempt failed. Also, one of the line will be something like
2025/05/14 21:00:05 INFO Orb ID orbID=42pthx9hwdjmcb2v6v59eg5zaay3that orbId is the identifier used to connect to our servers, and maybe some of the server logs will tell us what kind connection issues we are running into here
thanks!
- Will do when I get home Sent from my T-Mobile 5G Device Get Outlook for Android<https://aka.ms/AAb9ysg>…________________________________ From: Olivier Mignault ***@***.***> Sent: Wednesday, May 14, 2025 5:08:46 PM To: orbforge/orb-issues ***@***.***> Cc: RuneMason1 ***@***.***>; Mention ***@***.***> Subject: Re: [orbforge/orb-issues] [Bug] Unraid Docker install MQTT issue, OrbSensor doesn't stay connected (Issue #38) [https://avatars.githubusercontent.com/u/1916624?s=20&v=4]mignaulo left a comment (orbforge/orb-issues#38)<#38 (comment)> @RuneMason1<https://github.com/RuneMason1> Hi! We're interested in the logs from the unraid/docker side. You provided us with time=2025-05-11T05:19:44.242Z level=INFO msg="Connecting to MQTT broker" Attempt=7 URL=tls://v1.mqtt.orb.net:1883 time=2025-05-11T05:19:44.242Z level=INFO msg="Backing off before retrying mqtt connection" RetryCount=7 Delay=12.795567414s URL=tls://v1.mqtt.orb.net:1883 can you provide us with maybe the first minute of similar logs when you start an orb? I wonder if there are useful error messages in there explaining why the connection attempt failed. Also, one of the line will be something like 2025/05/14 21:00:05 INFO Orb ID orbID=42pthx9hwdjmcb2v6v59eg5zaay3 that orbId is the identifier used to connect to our servers, and maybe some of the server logs will tell us what kind connection issues we are running into here thanks! — Reply to this email directly, view it on GitHub<#38 (comment)>, or unsubscribe<https://github.com/notifications/unsubscribe-auth/ASZJ6XAYVJSW7J23M7ISFS326OWF5AVCNFSM6AAAAAB43T5FX2VHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMZDQOBRGU4DEMZRG4>. You are receiving this because you were mentioned.Message ID: ***@***.***>
Describe the bug
Orb Sensor won't stay connected
To Reproduce
Steps to reproduce the behavior:
Any time you launch the Orb Sensor, it stays running, but won't show connected in app. I was able to get a reading once, but never again
Expected behavior
A clear and concise description of what you expected to happen.
Screenshots
^Atime=2025-05-11T05:19:44.242Z level=INFO msg="Connecting to MQTT broker" Attempt=7 URL=tls://v1.mqtt.orb.net:1883
time=2025-05-11T05:19:44.242Z level=INFO msg="Backing off before retrying mqtt connection" RetryCount=7 Delay=12.795567414s URL=tls://v1.mqtt.orb.net:1883
Environment (please complete the following information):
Additional context
Add any other context about the problem here.