LyfDesk 🚀

All-in-One Solution for Receptionists 🏢

• An AI-powered, omnichannel platform that simplifies hospitality tasks by centralizing customer inquiries from multiple sources—email, phone, Instagram, and Telegram—into one hub.

• It reduces the time receptionists spend searching for information and juggling between 10+ platforms by automating inquiry routing, providing instant, multilingual replies, supporting QR-based check-in/out, and enabling smooth task handovers between teams.

• LyfDesk analyzes common customer issues, giving helpful insights to improve service quality and efficiency, allowing teams to respond faster, reduce errors, enhance guest satisfaction, and focus on the quality of the services.

• Live Deployment 🌐

• Demo Video 🎥

Project Background 📋

HackGlobal 🌍 - The Global Hackathon Series 2024

Tech Stack 💻

• Next.js ⚛️
• React ⚛️
• TypeScript 📘
• Twilio 📞
• OpenAI 🧠
• Google Cloud ☁️
• Instagram API 📸
• AWS 🌐

Prerequisites 🛠️

Dependencies to be installed:

• Node 🟩
• Python3.11🟩
• Ngrok🟩

Run Web Application Locally 🏃‍♂️

1. Clone the project

   git clone https://github.com/lluciiiia/switch.git

2. Go to the project directory

   cd switch

3. Install dependencies

   npm install

4. Run Development Environment

   npm run dev

5. Open http://localhost:3000 with your browser to see the result 🎉

AI Call (Twilio & OpenAI) Set Up 📞🤖

1. Install necessary Python packages:

   pip install -r requirements.txt

2. Add API Key .env

   OPENAI_API_KEY= TWILIO_AUTH_TOKEN= TWILIO_ACCOUNT_SID= GOOGLE_APPLICATION_CREDENTIALS= PHONENUMBER=

3. Run main file:

   python app.py

4. Start ngrok:

   ngrok config add-authtoken YOUR_AUTH_TOKEN
   ngrok http 127.0.0.1:5000

5. Make a call to test:

   +1 731 326 1845
   

   • Press 1 to cancel the trial call message
   • Say you want to book a room at Lyf 🏨

6. Postman Testing 🧪

   • [POST] https://apt-centrally-humpback.ngrok-free.app/call-handler
   • [POST] https://apt-centrally-humpback.ngrok-free.app/process-speech

   In Postman “body”:

   • Key: RecordingSid
   • Value: REf527e667c3907721e919d6f6fd8d274b

   🎙️ The audio REf527e667c3907721e919d6f6fd8d274b can be found in the recording folder.

7. Team 👥

• Seokyung Kim 🌟
• Lim Wei Jie 🔥
• Nguyen Binh 🚀
• Candy Tam 🌈