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Issue:
We were only referencing string types for ai_agent.source_type and conversation_parts.conversation_parts[].author.name
It was raised by a customer that these values could be returned as null and it was breaking their implementation.

For conversations author name can be null, in our contacts schema, name can be nullFor ai_agent.source_type it can also be null when Fin was not involved

After reviewing the code and docs with team-ai-agent and team-data-foundations, the decision was to update the docs

@lauraintercom lauraintercom requested a review from a team January 28, 2026 19:06
@mailsongabriel mailsongabriel merged commit 184e88b into main Jan 28, 2026
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@mailsongabriel mailsongabriel deleted the add-null-references branch January 28, 2026 19:11
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3 participants