Hi team! Using Evolution API v2.3.7 (managed via Cloudfy).
Issue
When I call POST /label/handleLabel/{instance} with action: "add", the API returns 200 OK with {numberJid, labelId, add: true}. However, the label does not appear in the WhatsApp Business app for that chat.
Reproduction
-
List labels:
GET /label/findLabels/{instance}
Returns existing labels (e.g., id: "31", name: "HUMANO").
-
Apply label to a chat:
POST /label/handleLabel/{instance}
{
"number": "5511999999999",
"labelId": "31",
"action": "add"
}
-
Response: 200 OK
{ "numberJid": "5511999999999@s.whatsapp.net", "labelId": "31", "add": true }
-
Open WhatsApp Business app → check that chat → label is NOT applied.
Also missing
- No
LABELS_ASSOCIATION webhook event fires when a label is changed via the WhatsApp app (only events firing are chats.update, contacts.update, messages.upsert).
- No API endpoint to query "which chats have label X" or "what labels does chat X have".
Use case
Building a chatbot that needs to know when a human takes over a conversation visually (via labels). Currently it's impossible to use labels for this purpose because:
- Labels applied via API don't reach the app.
- Labels changed in the app don't fire webhook events.
- No API to read labels per chat.
Expected behavior
- API calls adding/removing a label should propagate to the WhatsApp Business app.
LABELS_ASSOCIATION event should fire on label changes from any source (app or API).- API endpoint to fetch labels per chat.
Thank you!
Hi team! Using Evolution API v2.3.7 (managed via Cloudfy).
Issue
When I call
POST /label/handleLabel/{instance}withaction: "add", the API returns200 OKwith{numberJid, labelId, add: true}. However, the label does not appear in the WhatsApp Business app for that chat.Reproduction
List labels:
Returns existing labels (e.g.,
id: "31", name: "HUMANO").Apply label to a chat:
Response:
200 OK{ "numberJid": "5511999999999@s.whatsapp.net", "labelId": "31", "add": true }Open WhatsApp Business app → check that chat → label is NOT applied.
Also missing
LABELS_ASSOCIATIONwebhook event fires when a label is changed via the WhatsApp app (only events firing arechats.update,contacts.update,messages.upsert).Use case
Building a chatbot that needs to know when a human takes over a conversation visually (via labels). Currently it's impossible to use labels for this purpose because:
Expected behavior
LABELS_ASSOCIATIONevent should fire on label changes from any source (app or API).Thank you!