Preflight Checklist
What's Wrong?
Summary
Upgrading from Max 5x to Max 20x resulted in a full $200 charge instead of the prorated difference, and my account was subsequently downgraded to the free plan.
Actual Behavior
- Full $200 charged with no proration applied
- Account downgraded to free plan after the billing error
- Support confirmed refund but stated it will take 5 days
Impact
- Unable to use Claude Code for work during this period
- No funds available to repurchase the plan while waiting for refund
- This is directly blocking my work right now
What Should Happen?
- Prorated charge of ~$100 (the difference) for the remaining billing period
- Account remains on a paid Max plan
Request
Please investigate and restore the Max plan (at minimum Max 5x) to affected accounts immediately while refunds are being processed.
Error Messages/Logs
Steps to Reproduce
- Have an active Max 5x subscription ($100/month)
- Go to Settings → Billing
- Select "Upgrade" to Max 20x ($200/month)
- Confirm upgrade
Claude Model
Other
Is this a regression?
Yes, this worked in a previous version
Last Working Version
No response
Claude Code Version
2.1.172
Platform
Other
Operating System
Windows
Terminal/Shell
PowerShell
Additional Information
Additional Context
Preflight Checklist
What's Wrong?
Summary
Upgrading from Max 5x to Max 20x resulted in a full $200 charge instead of the prorated difference, and my account was subsequently downgraded to the free plan.
Actual Behavior
Impact
What Should Happen?
Request
Please investigate and restore the Max plan (at minimum Max 5x) to affected accounts immediately while refunds are being processed.
Error Messages/Logs
Steps to Reproduce
Claude Model
Other
Is this a regression?
Yes, this worked in a previous version
Last Working Version
No response
Claude Code Version
2.1.172
Platform
Other
Operating System
Windows
Terminal/Shell
PowerShell
Additional Information
Additional Context