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[BUG] Weekly usage reset failed + incorrect token burn rate on $200 Max plan #41055
Currently showing 71% usage with no reset until April 3
This means I will hit my usage cap and lose access to a service I'm paying $200/month for
2. Incorrect token burn rate (recurring)
Multiple times last week, usage was burning at a rate inconsistent with the $200 Max plan
The burn rate appeared to match the $100 plan tier instead
This happened repeatedly, then self-corrected without explanation
No changes were made on my end
Support experience
Filed support tickets through the Intercom/Fin AI agent 3 days in a row
Each time Fin promises escalation to a human agent, no human has ever responded
Conversation ID: 215473702831270
The support chatbot is non-functional for billing issues — it either closes before the issue can be described, promises email follow-up that never comes, or loops endlessly
Experiencing the same combination of issues on a Pro plan (john@cyberfitz.org account):
1. Shifting weekly reset window
My weekly reset was previously Wednesday at ~6:00 PM MST. After the March 31 API outage/rate limit event, the reset time shifted to Sunday at 11:00 PM — roughly a 4-day extension without explanation. No notification, no changelog entry.
2. Cross-account quota contamination
We run OpenClaw configured with two Anthropic accounts (CyberFitz + FitzData). The FitzData account hit 100% quota from heavy agentic use. Because it was first in the provider list, every request exhausted 4 retries against the depleted account before falling back — causing apparent slowness and degraded behavior even though the second account had quota available.
Root impact: An entire work day ran on the Sonnet fallback model without us realizing it — significant quality degradation for agentic tasks that depend on Opus-level reasoning. We only caught it by checking the model config manually.
Request:
Expose current model and quota tier in the API response headers or a endpoint so clients can detect fallback silently happening
Fix the reset window anchoring — it should be a fixed weekday/time, not a rolling window that drifts after each reset
Send an email/notification when the reset window changes
This is a real productivity and trust issue for teams running production agentic workloads.
I've been experiencing the same issue on Max 20 ($200/mo) — rate limit 100% exhausted in ~70 minutes.
After setting up a monitoring proxy using the official ANTHROPIC_BASE_URL env var, I identified two cache bugs as the root cause (#40524, #34629) and measured the impact: cache read ratio dropped to 4.3%, meaning ~20x token inflation per turn. After applying workarounds it stabilized at 89-99%.
April 3 update: v2.1.91 fixes the cache regression that caused the worst drain. If you are still hitting limits after updating, there are additional unfixed mechanisms: a 200K tool result budget cap, a client-side false rate limiter, and silent context stripping — all confirmed via proxy testing. Anthropic acknowledged peak-hour tightening on X (Lydia Hallie) but stated "none were over-charging you." Measured data and analysis: claude-code-cache-analysis
This issue has been automatically locked since it was closed and has not had any activity for 7 days. If you're experiencing a similar issue, please file a new issue and reference this one if it's relevant.
Activity
github-actions commentedon Mar 30, 2026
Found 3 possible duplicate issues:
This issue will be automatically closed as a duplicate in 3 days.
🤖 Generated with Claude Code
tazmon95 commentedon Apr 1, 2026
Experiencing the same combination of issues on a Pro plan (john@cyberfitz.org account):
1. Shifting weekly reset window
My weekly reset was previously Wednesday at ~6:00 PM MST. After the March 31 API outage/rate limit event, the reset time shifted to Sunday at 11:00 PM — roughly a 4-day extension without explanation. No notification, no changelog entry.
2. Cross-account quota contamination
We run OpenClaw configured with two Anthropic accounts (CyberFitz + FitzData). The FitzData account hit 100% quota from heavy agentic use. Because it was first in the provider list, every request exhausted 4 retries against the depleted account before falling back — causing apparent slowness and degraded behavior even though the second account had quota available.
Root impact: An entire work day ran on the Sonnet fallback model without us realizing it — significant quality degradation for agentic tasks that depend on Opus-level reasoning. We only caught it by checking the model config manually.
Request:
This is a real productivity and trust issue for teams running production agentic workloads.
— Fitzy 🐾
ArkNill commentedon Apr 1, 2026
Same experience on Max 20. April 1: 100% in ~70 minutes after 12:00 reset. Months of same workflow, never happened before.
Anthropic support confirmed Mar 31-Apr 1 incidents but no resolution provided.
Full report: #41788
Related: #38335, #38239, #40790, #6457, #40895, #38345, #41174, #41550, #41617, #41663, #41779, #41802
ArkNill commentedon Apr 1, 2026
I've been experiencing the same issue on Max 20 ($200/mo) — rate limit 100% exhausted in ~70 minutes.
After setting up a monitoring proxy using the official
ANTHROPIC_BASE_URLenv var, I identified two cache bugs as the root cause (#40524, #34629) and measured the impact: cache read ratio dropped to 4.3%, meaning ~20x token inflation per turn. After applying workarounds it stabilized at 89-99%.Full analysis with per-request measured data, safe workarounds, and community references (including cc-cache-fix): https://github.com/ArkNill/claude-code-cache-analysis
ArkNill commentedon Apr 2, 2026
Update (April 2): v2.1.90 has significantly improved cache efficiency — benchmark shows 95-99% cache read in stable sessions (both npm and standalone installations).
If you're still affected:
claude update(ornpm install -g @anthropic-ai/claude-code)"DISABLE_AUTOUPDATER": "1"to~/.claude/settings.jsonenv section--resume(still broken)Note: server-side quota issues (org-level pool sharing, accounting mismatches) remain unresolved — the above fixes the client-side cache drain only.
Benchmark data: https://github.com/ArkNill/claude-code-cache-analysis
ArkNill commentedon Apr 3, 2026
April 3 update: v2.1.91 fixes the cache regression that caused the worst drain. If you are still hitting limits after updating, there are additional unfixed mechanisms: a 200K tool result budget cap, a client-side false rate limiter, and silent context stripping — all confirmed via proxy testing. Anthropic acknowledged peak-hour tightening on X (Lydia Hallie) but stated "none were over-charging you." Measured data and analysis: claude-code-cache-analysis
github-actions commentedon May 12, 2026
Closing for now — inactive for too long. Please open a new issue if this is still relevant.
github-actions commentedon Jul 1, 2026
This issue has been automatically locked since it was closed and has not had any activity for 7 days. If you're experiencing a similar issue, please file a new issue and reference this one if it's relevant.