Skip to content

[BUG] Weekly usage reset failed + incorrect token burn rate on $200 Max plan #41055

Closed as not planned

Description

@tisa-pixel

Description

Two separate issues on a $200/month Max plan:

1. Weekly usage reset did not happen

  • Weekly reset is scheduled for Fridays at 11 AM
  • The reset on Friday March 27 did not occur
  • Currently showing 71% usage with no reset until April 3
  • This means I will hit my usage cap and lose access to a service I'm paying $200/month for

2. Incorrect token burn rate (recurring)

  • Multiple times last week, usage was burning at a rate inconsistent with the $200 Max plan
  • The burn rate appeared to match the $100 plan tier instead
  • This happened repeatedly, then self-corrected without explanation
  • No changes were made on my end

Support experience

  • Filed support tickets through the Intercom/Fin AI agent 3 days in a row
  • Each time Fin promises escalation to a human agent, no human has ever responded
  • Conversation ID: 215473702831270
  • The support chatbot is non-functional for billing issues — it either closes before the issue can be described, promises email follow-up that never comes, or loops endlessly

Environment

  • Plan: Max ($200/month)
  • Account email: tisa@tisadaniels.com
  • Weekly reset schedule: Fridays at 11 AM

Expected behavior

  • Weekly usage should reset on schedule
  • Token consumption rate should match the plan tier being paid for
  • Support should provide a functional path to reach a human for billing issues

Related issues

Activity

  1. github-actions commented on Mar 30, 2026

    @github-actions

    Found 3 possible duplicate issues:

    1. [BUG] Weekly usage not reset during Feb 27 global reset + cycle date shifted (Max 5× subscriber) #29680
    2. [BUG] Max x20: CLI still shows Rate limit reached after weekly reset time passed #26821
    3. [BUG] Incorrect 5-h and weekly usage being recorded #40983

    This issue will be automatically closed as a duplicate in 3 days.

    • If your issue is a duplicate, please close it and 👍 the existing issue instead
    • To prevent auto-closure, add a comment or 👎 this comment

    🤖 Generated with Claude Code

  2. tazmon95 commented on Apr 1, 2026

    @tazmon95

    Experiencing the same combination of issues on a Pro plan (john@cyberfitz.org account):

    1. Shifting weekly reset window
    My weekly reset was previously Wednesday at ~6:00 PM MST. After the March 31 API outage/rate limit event, the reset time shifted to Sunday at 11:00 PM — roughly a 4-day extension without explanation. No notification, no changelog entry.

    2. Cross-account quota contamination
    We run OpenClaw configured with two Anthropic accounts (CyberFitz + FitzData). The FitzData account hit 100% quota from heavy agentic use. Because it was first in the provider list, every request exhausted 4 retries against the depleted account before falling back — causing apparent slowness and degraded behavior even though the second account had quota available.

    Root impact: An entire work day ran on the Sonnet fallback model without us realizing it — significant quality degradation for agentic tasks that depend on Opus-level reasoning. We only caught it by checking the model config manually.

    Request:

    • Expose current model and quota tier in the API response headers or a endpoint so clients can detect fallback silently happening
    • Fix the reset window anchoring — it should be a fixed weekday/time, not a rolling window that drifts after each reset
    • Send an email/notification when the reset window changes

    This is a real productivity and trust issue for teams running production agentic workloads.

    — Fitzy 🐾

  3. ArkNill commented on Apr 1, 2026

    @ArkNill

    Same experience on Max 20. April 1: 100% in ~70 minutes after 12:00 reset. Months of same workflow, never happened before.

    Anthropic support confirmed Mar 31-Apr 1 incidents but no resolution provided.

    Full report: #41788
    Related: #38335, #38239, #40790, #6457, #40895, #38345, #41174, #41550, #41617, #41663, #41779, #41802

  4. ArkNill commented on Apr 1, 2026

    @ArkNill

    I've been experiencing the same issue on Max 20 ($200/mo) — rate limit 100% exhausted in ~70 minutes.

    After setting up a monitoring proxy using the official ANTHROPIC_BASE_URL env var, I identified two cache bugs as the root cause (#40524, #34629) and measured the impact: cache read ratio dropped to 4.3%, meaning ~20x token inflation per turn. After applying workarounds it stabilized at 89-99%.

    Full analysis with per-request measured data, safe workarounds, and community references (including cc-cache-fix): https://github.com/ArkNill/claude-code-cache-analysis

  5. ArkNill commented on Apr 2, 2026

    @ArkNill

    Update (April 2): v2.1.90 has significantly improved cache efficiency — benchmark shows 95-99% cache read in stable sessions (both npm and standalone installations).

    If you're still affected:

    1. Update: claude update (or npm install -g @anthropic-ai/claude-code)
    2. Pin the version: add "DISABLE_AUTOUPDATER": "1" to ~/.claude/settings.json env section
    3. Avoid --resume (still broken)

    Note: server-side quota issues (org-level pool sharing, accounting mismatches) remain unresolved — the above fixes the client-side cache drain only.

    Benchmark data: https://github.com/ArkNill/claude-code-cache-analysis

  6. ArkNill commented on Apr 3, 2026

    @ArkNill

    April 3 update: v2.1.91 fixes the cache regression that caused the worst drain. If you are still hitting limits after updating, there are additional unfixed mechanisms: a 200K tool result budget cap, a client-side false rate limiter, and silent context stripping — all confirmed via proxy testing. Anthropic acknowledged peak-hour tightening on X (Lydia Hallie) but stated "none were over-charging you." Measured data and analysis: claude-code-cache-analysis

  7. github-actions commented on May 12, 2026

    @github-actions

    Closing for now — inactive for too long. Please open a new issue if this is still relevant.

  8. github-actions commented on Jul 1, 2026

    @github-actions

    This issue has been automatically locked since it was closed and has not had any activity for 7 days. If you're experiencing a similar issue, please file a new issue and reference this one if it's relevant.

  9. locked as resolved and limited conversation to collaborators on Jul 1, 2026
Sign up for free to join this conversation on GitHub. Already have an account? Sign in to comment

Metadata

Metadata

Assignees

No one assigned

    Labels

    invalidIssue doesn't seem to be related to Claude CodestaleIssue is inactive

    Type

    No type

    Projects

    No projects

      Milestone

      No milestone

      Relationships

      None yet

      Development

      No branches or pull requests

      Issue actions