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When attempting to authenticate, "fetch failed" error is presented after authenticating via web browser. Sign in methods did not yield different results.
Reacted by Sean Xiaowen Zhang, Seongwoo Choi, monsterooo, Sargis Abovyan, liaofeng, Krushang-Shah, Arthur Clune, Adara, gittmaan, Joe // Osprey and 5 more
I am having this same issue with a vanilla internet connection, no vpn, macos, zshell, nvm, v16.14.0, tried both chrome and safari as default browsers. sometimes i get to a key that i can copy in the browser but the shell script will not accept it, shell and browser process seems not to be in phase, just dancing around.
In my case - with nvm - the issue was a lingering prefix in .npmrc pointing to an older version of node. Now clearing this, with node version
node -v
v20.11.0
it works fine.
If you see an error, it means that Claude Code has the same problem accessing internet.
Step 2 : Fix:
In my case it was a ZScaler certificate
You need to configure Node.js to trust the Zscaler certificate.
Option 1: set the NODE_TLS_REJECT_UNAUTHORIZED environment variable (quick but insecure)
export NODE_TLS_REJECT_UNAUTHORIZED=0
Option 2: Add the Zscaler certificate to Node.js (recommended )
First, download/export the Zscaler root certificate:
Open any HTTPS website in your browser
Click on the padlock icon in the address bar
View the certificate details
Export/save the Zscaler root CA certificate (usually named "ZscalerRootCertificate" or similar)
add the certificate to Node.js:
mkdir -p ~/.node-certs
# Copy your Zscaler certificate there
cp /path/to/ZscalerRootCertificate.pem ~/.node-certs/
# Set the NODE_EXTRA_CA_CERTS environment variableexport NODE_EXTRA_CA_CERTS=~/.node-certs/ZscalerRootCertificate.pem
Add the environment variable to your shell profile for persistence:
bashCopyecho 'export NODE_EXTRA_CA_CERTS=~/.node-certs/ZscalerRootCertificate.pem'>>~/.bashrc
# Or if using Zshecho'export NODE_EXTRA_CA_CERTS=~/.node-certs/ZscalerRootCertificate.pem'>>~/.zshrc
Reacted by kohane27, Emerson Garland, seednov, Taylor D and emptytank
Thanks @shevit ! The fetch showed that npm was defaulting to IPV6 usage (Ubuntu server 24.04), after changing the NODE_OPTIONS as below, this solved the issue.
This issue has been automatically locked since it was closed and has not had any activity for 7 days. If you're experiencing a similar issue, please file a new issue and reference this one if it's relevant.
Activity
egarl004 commentedon Feb 24, 2025
node version - v22.11.0
npm version - 10.9.0
Mac - 15.3.1 (24D70)
seanxwzhang commentedon Feb 25, 2025
Encountered the same thing, tried both chrome and edge, failed with "OAuth error: fetch failed"
monsterooo commentedon Feb 26, 2025
I was in the same situation
MayBAMemory commentedon Feb 26, 2025
same
hadi-sg commentedon Feb 26, 2025
I was having the same issue but resolved when removing vpn connection. Worth a try if you're behind corporate vpn/firewall as well.
adaratech commentedon Feb 26, 2025
same issue... anyone solved this?
liaofeng commentedon Feb 26, 2025
same issue
Krushang-Shah commentedon Feb 26, 2025
same issue
egarl004 commentedon Feb 26, 2025
I did suspect this, disabled vpn and still had the same issue though on my end.
sebastiangeiger01 commentedon Feb 26, 2025
This is probably due to the ssl certificate chain being broken by zscaler/other SaaS solution used in company networks. Experiencing the same issue...
moob123 commentedon Feb 26, 2025
I am having this same issue with a vanilla internet connection, no vpn, macos, zshell, nvm, v16.14.0, tried both chrome and safari as default browsers. sometimes i get to a key that i can copy in the browser but the shell script will not accept it, shell and browser process seems not to be in phase, just dancing around.
FoRJu commentedon Feb 26, 2025
I am expereincing the same issue above.
Wondering if this is something Claude Code can fix...
FoRJu commentedon Feb 26, 2025
this is fixed with ChatGPT with terminal. Update node and npm to latest version. All fine.
npm --version
10.9.2
node --version
v23.9.0
sjsage522 commentedon Feb 26, 2025
os : Ubuntu 22.04 LTS
node -v : v20.18.0
npm -v : 10.8.2
moob123 commentedon Feb 27, 2025
In my case - with nvm - the issue was a lingering prefix in .npmrc pointing to an older version of node. Now clearing this, with node version
node -v
v20.11.0
it works fine.
shevit commentedon Feb 27, 2025
Step 1: Test what's wrong
Run 'node' then execute
If you see an error, it means that Claude Code has the same problem accessing internet.
Step 2 : Fix:
In my case it was a ZScaler certificate
You need to configure Node.js to trust the Zscaler certificate.
Option 1: set the NODE_TLS_REJECT_UNAUTHORIZED environment variable (quick but insecure)
export NODE_TLS_REJECT_UNAUTHORIZED=0Option 2: Add the Zscaler certificate to Node.js (recommended )
First, download/export the Zscaler root certificate:
add the certificate to Node.js:
Add the environment variable to your shell profile for persistence:
ArthurClune commentedon Feb 27, 2025
Thanks to @shevit !
For those not behind a VPN device but getting the same error, the safe fix is to tell node where your certificates are. On macOS
$ export NODE_EXTRA_CA_CERTS=/etc/ssl/cert.pem
$ claude
and things should work.
egarl004 commentedon Feb 27, 2025
thanks @shevit! worked perfectly.
kurosato commentedon Feb 27, 2025
Thanks @shevit ! The fetch showed that npm was defaulting to IPV6 usage (Ubuntu server 24.04), after changing the NODE_OPTIONS as below, this solved the issue.
Linux/macOS
export NODE_OPTIONS="--dns-result-order=ipv4first"
Windows Command Prompt
set NODE_OPTIONS=--dns-result-order=ipv4first
Windows PowerShell
$env:NODE_OPTIONS="--dns-result-order=ipv4first"
PitzTech commentedon May 25, 2025
Thanks @kurosato!!
export NODE_OPTIONS="--dns-result-order=ipv4first" worked for me on WSL
Distributor ID: Ubuntu
Description: Ubuntu 22.04.5 LTS
Release: 22.04
github-actions commentedon Aug 9, 2025
This issue has been automatically locked since it was closed and has not had any activity for 7 days. If you're experiencing a similar issue, please file a new issue and reference this one if it's relevant.