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I'm a Software Engineer (IC2) at ServiceNow, building high-performance full-stack platforms and event-driven architectures, focused on enhancing system scalability, optimizing performance, and delivering enterprise-grade software solutions. 🔹 Performance Optimization: Achieved 30% faster execution through query optimization & multi-threading Currently exploring: ML/AI, GenAI automation, distributed systems. |
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timeline
title Career Journey
2021 : Webknot Technologies Pvt. Ltd.
: Flutter Developer Intern
: Built mobile & web apps using Flutter and Firebase
2022 : Imonology Inc., Taiwan
: Backend Developer Intern (Node.js)
: Developed backend module for salary payment system
2023 : ServiceNow
: Software Developer Intern
: Promoted to Associate Software Engineer
: Joined Risk Engineering (GRC)
2024 : ServiceNow
: Promoted to Software Engineer (IC2)
: Full-Stack & Platform Engineering
: Llama Award Q4 2024 🏆
🔍 Detailed Experience at ServiceNow
Risk Engineering (GRC Platform)
- Optimized event-driven backend systems by redesigning database queries and transaction flows → 30% performance improvement
- Built multi-threaded and asynchronous processing pipelines improving scalability and parallel execution
- Contributed to system design discussions on scalability, fault tolerance, and observability
- Developed scalable JavaScript Expression Parser supporting complex operators and 50+ level visualization trees
- Enhanced Seismic UI Spreadsheet component, resolving cyclic JSON processing and improving execution time by 27%
- Built configurable UI templates supporting hierarchical records and dynamic layouts
- Implemented global fiscal-year engine supporting 1M+ metrics across regions
- Enhanced ServiceNow–Microsoft Office 365 integration
- Added new data sources and transformed analytics data into Word API–compatible XML
- Built Windsurf-powered GenAI tools for KB analysis, PR reviews, and incident resolution workflows
- Automated engineering workflows reducing manual effort and turnaround time
- Implemented Java Selenium and JavaScript unit tests achieving 85% code coverage
- Contributed to defect triage, documentation, and engineering best practices
- Provided on-call support across 10+ GRC products, resolving high-priority global customer issues
- Built full-stack CSR application using ServiceNow Studio, Flow Designer, and UI Builder
- Designed scalable databases, workflows, and integrations using Glide APIs
| Project | Description | Tech Stack | Links |
|---|---|---|---|
| ForYou | Blockchain-based DApp for decentralized fundraising with 100% transparency | React, Next.js, Web3.js, Solidity, Node.js | Repo |
| CryptD | Flutter-based encryption & privacy tool for secure file sharing | Flutter, Dart, C++, Express.js, MongoDB | Repo |
| Expression Visualizer | Interactive mathematical expression tree renderer (50+ levels) | JavaScript, ServiceNow, Seismic UI | Internal |
| GRC Spreadsheet | High-performance spreadsheet component with cyclic JSON handling | ServiceNow, Seismic UI | Internal |
| 🏅 Award | 📅 Year | 📝 Details |
|---|---|---|
| ServiceNow Llama Award | 2024 | Q4 2024 - Exceptional performance & contributions |
| LeetCode 1800+ Rating | 2024 | Global Rank 4622 - Top 5% problem solver |
| Smart India Hackathon Finalist | 2022 | National level finalist among 10000+ teams |
| Int. Robotics Yantra 5.0 | 2020 | Winner - International robotics competition |
| Study In India Scholarship | 2019 | Full bright scholarship for B.Tech at NIT Silchar |
| Assam StartUp Pre-Incubation | 2021 | Selected for E-Us startup program |
| 3x Pitch Competition Winner | 2021-22 | Winner at Srijan & other entrepreneurship events |
💡 Open to collaborations in Fullstack Engineering, Blockchain, and GenAI automation
Built with ❤️ by Sourabh Shah | Software Engineer @ ServiceNow