Skip to content

feat(panel): add an option to download ticket logs #367

New issue

Have a question about this project? Sign up for a free GitHub account to open an issue and contact its maintainers and the community.

Sign up for GitHub

By clicking “Sign up for GitHub”, you agree to our terms of service and privacy statement. We’ll occasionally send you account related emails.

Already on GitHub? Sign in to your account

Merged
Akinator31 merged 2 commits into from
Mar 8, 2026
Merged

feat(panel): add an option to download ticket logs #367

Show file tree
Hide file tree
Changes from all commits
Commits
Show all changes
2 commits
Select commit Hold shift + click to select a range
f2e4cfa
feat(panel): add a button to download a ticket from ticket page on th…
Akinator31 Mar 8, 2026
f41d14a
refactor(trads): add missing traductions for download ticket
Akinator31 Mar 8, 2026
File filter

Filter by extension

Filter by extension
Conversations
Failed to load comments.
Loading
Jump to
Jump to file
Failed to load files.
Loading
Diff view
Diff view
23 changes: 23 additions & 0 deletions crates/rustmail_panel/src/components/ticket.rs
View file
Open in desktop
Original file line number Diff line number Diff line change
Expand Up @@ -635,6 +635,29 @@ pub fn ticket_details(props: &TicketDetailsProps) -> Html {
}
}
</div>
<div>
<a
href={
let mut content = format!("Ticket #{}\nUser: {}\nCategory: {}\n\n", ticket.id, ticket.user_name, ticket.category_name.as_deref().unwrap_or("Unknown"));
for msg in &ticket.messages {
let prefix = match msg.message_type() {
MessageType::User => "[User]",
MessageType::Staff => "[Staff]",
MessageType::System => "[System]",
MessageType::Internal => "[Internal]",
};
content.push_str(&format!("{} {} ({}):\n{}\n\n", prefix, msg.user_name, msg.created_at, msg.content));
}
let encoded_content = urlencoding::encode(&content);
format!("data:text/plain;charset=utf-8,{}", encoded_content)
}
download={format!("ticket-{}.txt", ticket.id)}
class="px-4 py-2 bg-blue-600 hover:bg-blue-700 text-white text-sm rounded-lg inline-flex items-center justify-center gap-2 transition"
>
<i class="bi bi-download"></i>
{i18n.t("panel.tickets.download")}
</a>
</div>
</div>

<div class="grid grid-cols-1 md:grid-cols-3 gap-4 text-sm">
Expand Down
1 change: 1 addition & 0 deletions crates/rustmail_panel/src/i18n/en/en.json
View file
Open in desktop
Original file line number Diff line number Diff line change
Expand Up @@ -196,6 +196,7 @@
"unknown_date": "Unknown date",
"loading_ticket": "Loading ticket...",
"ticket_not_found": "Ticket not found.",
"download": "Download ticket",
"filters": "Message filters",
"filter_user": "Users",
"filter_staff": "Staff",
Expand Down
1 change: 1 addition & 0 deletions crates/rustmail_panel/src/i18n/fr/fr.json
View file
Open in desktop
Original file line number Diff line number Diff line change
Expand Up @@ -197,6 +197,7 @@
"unknown_date": "Date inconnue",
"loading_ticket": "Chargement du ticket...",
"ticket_not_found": "Ticket introuvable.",
"download": "Télécharger le ticket",
"filters": "Filtres des messages",
"filter_user": "Utilisateurs",
"filter_staff": "Staff",
Expand Down