Cannot login - Account private error

[Krisanai-Hong]

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• I'm running the latest version of Path of Building and I've verified this by checking the changelog

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• I've checked for duplicate open and closed issues by using the search function of the issue tracker

What platform are you running Path of Building on?

Windows

How is Path of Building expected to behave?

I have set all settings to public so I should be able to login as normal.

How does Path of Building behave?

It keeps giving error saying my account is set to private.
I think the error is because me account name has a - in it.
Some of the players are saying it.

How to reproduce the issue

Just login with any account that has a - in it.

Character build code

No response

Screenshots

No response

[Nightblade]

Please provide the account name(s) you have tried.

[Regisle]

If I understand the issue correctly its fixed by #8370, which will be in the next release.

[Krisanai-Hong]

Hi Nighty, The issue has not been fixed. I found out that I had two accounts using the same email so I tried to combine the account in case all the characters can be under Krisanai1980#7397 which will solve the problem. (I thought this was solve the problem because the account name does not have - in it) However the characters are still on the separate accounts. Currently all my characters are on the below account which is unable to load in POB because of - Krisanai-hong#9676 I don't know which way is easier is it possible to transfer all the characters into Krisanai1980#7397? Or just rename old account to the account with all the characters in it. Kindly advise. Best Regards, Kris

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On Sun, Nov 24, 2024, 08:12 Regisle ***@***.***> wrote: If I understand the issue correctly its fixed by #8370 <#8370>, which will be in the next release. — Reply to this email directly, view it on GitHub <#8374 (comment)>, or unsubscribe <https://github.com/notifications/unsubscribe-auth/BNFVAHLVRGKJZWJ4XBQKV332CERZFAVCNFSM6AAAAABSLPPKVCVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMZDIOJVG4ZTAOBRHE> . You are receiving this because you authored the thread.Message ID: ***@***.***>

[Nightblade]

As Regisle mentioned, the issue should be fixed in the next release of PoB.

In the mean time, you can try using this account name as a work-around: Krisanai%2Dhong#9676.

[Krisanai-Hong]

Hi, I tried to work around code and still didn't work. Able to load up the characters but when importing passive tree and items it gave an irre response code of 403 Thanks Kris

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On Sun, Nov 24, 2024, 10:25 Nighty ***@***.***> wrote: As Regisle mentioned, the issue should be fixed in the next release of PoB. In the mean time, you can try using this account name as a work-around: Krisanai%2Dhong#9676. — Reply to this email directly, view it on GitHub <#8374 (comment)>, or unsubscribe <https://github.com/notifications/unsubscribe-auth/BNFVAHNFZ5F4SQOIDKIHUED2CFBLNAVCNFSM6AAAAABSLPPKVCVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMZDIOJVG43TQNZTGU> . You are receiving this because you authored the thread.Message ID: ***@***.***>

[LocalIdentity]

@Krisanai-Hong I just pushed the update that fixes this issue for your account

[Krisanai-Hong]

Great! Thanks. It's working now Krisanai Luesukprasert Mob: +66 (89) 7947373 email: ***@***.***

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On Sun, Nov 24, 2024 at 12:43 PM LocalIdentity ***@***.***> wrote: @Krisanai-Hong <https://github.com/Krisanai-Hong> I just pushed the update that fixes this issue for your account — Reply to this email directly, view it on GitHub <#8374 (comment)>, or unsubscribe <https://github.com/notifications/unsubscribe-auth/BNFVAHNM2SZ3FJ7GNKD3ZAT2CFROTAVCNFSM6AAAAABSLPPKVCVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMZDIOJVHAZDKOBZGM> . You are receiving this because you were mentioned.Message ID: ***@***.***>