Support & escalation path

[JSONbored]

Problem: No defined path exists for what happens when a customer needs a human, or when a loop needs manual review or a stop.

Area: Product / Support

Proposal: Define and build a support/escalation path tied directly to #4809's kill-switch, so a customer (or an internal operator) can reliably reach a stop-and-review state.

Deliverables:

• A documented, working escalation path from "something's wrong" to a human reviewing or stopping the loop.

Acceptance criteria:

• A simulated escalation reaches a human-reviewable state within a defined target time.

Boundaries:

• Blocked on Incident runbook for the kill-switch #4809.

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Part of #4778.

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JSO-3478