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[No QA] Add details on reimbursement amount discrepancies #74991
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@@ -57,4 +57,12 @@ Yes. Once verified, the reimbursement account can be shared with other workspace | |
| ## How long does it take to verify an account for global reimbursement? | ||
| The verification process can take anywhere from a few business days to several weeks, depending on whether all required documentation is provided when it begins. | ||
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| ## Why is my employee not receiving the full deposit? | ||
| Some employees may receive a slightly smaller reimbursement than expected when paid into a bank account with a different currency. This happens due to foreign exchange (FX) fees when transmitting payments across borders, or fees charged by the receiving bank. The employee absorbs these fees, while the company sees the full report amount on their statement. | ||
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| ## Why is the reimbursement amount different from the expense amount? | ||
| If your workspace and employees use different currencies, the reimbursement amount received by the employee will differ from the original expense amount. Exchange rates set by different providers on different days can cause the final amount to differ slightly from the original expense. Transaction fees may also contribute to this difference. | ||
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Contributor
There was a problem hiding this comment. Choose a reason for hiding this commentThe reason will be displayed to describe this comment to others. Learn more. Readability violation: Using "the employee" and "the original expense" creates unnecessary distance. Consider using "your employees" and more direct language for better scannability. Suggested revision: "If your workspace and employees use different currencies, the reimbursement amount received will differ from the original expense amount. Exchange rates set by different providers on different days can cause the final amount to vary slightly. Transaction fees may also contribute to this difference." |
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twisterdotcom marked this conversation as resolved.
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| If a payment bounces and must be returned to the business bank account, the conversion fee is incurred again. This means the returned payment will be credited to your business bank account for an amount different from the original withdrawal. Track and reconcile these differences using the 'International Reimbursement ID' stored in each report's details. | ||
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Contributor
There was a problem hiding this comment. Choose a reason for hiding this commentThe reason will be displayed to describe this comment to others. Learn more. AI Readiness violation: The phrase "stored in each report's details" is vague. Where exactly should users find the International Reimbursement ID? Provide a specific navigation path or location. Suggested revision: "Track and reconcile these differences using the International Reimbursement ID found in the report details section" (or specify the exact location if known) Markdown violation: Use backticks for UI element names instead of single quotes: |
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twisterdotcom marked this conversation as resolved.
twisterdotcom marked this conversation as resolved.
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| </div> | ||
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Readability violation: The phrase "the employee" appears twice in this sentence. Consider using "your employee" or "employees" for better clarity and consistency with Expensify's conversational tone.
Suggested revision: "Some employees may receive a slightly smaller reimbursement than expected when paid into a bank account with a different currency. This happens due to foreign exchange (FX) fees when transmitting payments across borders, or fees charged by the receiving bank. Your employees absorb these fees, while your company sees the full report amount on its statement."