[NO QA] Update Close-or-reopen-account.md

docs/articles/expensify-classic/settings/Close-or-reopen-account.md

@@ -1,87 +1,74 @@
 ---
-title: Close or reopen account
-description: Close or reopen an Expensify account
+title: Close or Reopen an Account
+description: Learn how to close or reopen an Expensify account.
 ---
-<div id="expensify-classic" markdown="1">
 
-# Close an account
+Closing an Expensify account deletes the data tied to it. However, transactions shared with others, including approved and reimbursed company expenses, remain visible to the Admins on the workspace where those reports were submitted. Some transaction records may also be retained for legal compliance.
 
-Closing your account will delete the data associated with the account. However, transactions shared with other accounts, including approved and reimbursed company expenses, will still be visible under those accounts. We may also be required to retain certain transaction records in compliance with laws in various jurisdictions.
+If you need to leave a **Company Workspace** but want to keep your data:
+- Ask the **Workspace Admin** to remove you from the workspace.
+- If you own the workspace, you can delete it.
 
-{% include info.html %}
-If you no longer need a group workspace but want to keep your historical data, you can ask the Workspace Admin to remove you from the workspace, or you can delete the workspace if you own it. Once removed from the workspace, you will automatically be downgraded to a free account and will continue to have access to your Expensify account and all of your data. 
-{% include end-info.html %}
+Once removed from the workspace, the account will downgrade to a **free account**, and you will retain access to your historical data.
 
-{% include selector.html values="desktop, mobile" %}
-
-{% include option.html value="desktop" %}
-1. Hover over Settings, then click **Account**.
-2. Scroll down to the bottom of the page and click **Close Account**. 
-
-{% include info.html %}
-If you don’t see this option, you have a domain-controlled account and will need to ask your Domain Admin to delete your account.
-{% include end-info.html %}
+---
 
-3. Use your phone or email to confirm the changes.
+# Close Your Account
 
-{% include end-option.html %}
+**On Web:**
+1. Hover over **Settings**, then click **Account**.
+2. Scroll to the bottom and click **Close Account**.
+3. Confirm the closure using your phone or email.
 
-{% include option.html value="mobile" %}
-These instructions may vary based on your device. 
+If you don't see this option, your account may be domain-controlled. To close it, contact your **Domain Admin**.
 
-1. Tap the menu in the top left. 
+**Mobile:**
+1. Tap the **menu** in the top left.
 2. Tap **Settings**.
-3. Scroll down to the Others section and tap **Close Account**.
-
-{% include info.html %}
-If you don’t see this option, you have a domain-controlled account and will need to ask your Domain Admin to delete your account.
-{% include end-info.html %} 
-
-4. Use your phone or email to confirm the changes.
-{% include end-option.html %}
+3. Scroll to the **Others** section and tap **Close Account**.
+4. Confirm the closure using your phone or email.
 
-{% include end-selector.html %}
+It may be domain-controlled if you don't see the option to close your account. In that case, you can contact your **Domain Admin** to close it.
 
-# Reopen a closed account
+---
 
-If you closed your own account, follow the directions below to reopen it. However, if your Expensify account was closed by a Domain Admin, a Domain Admin for that domain must invite the closed account as a new member. 
+# Reopen a Closed Account
 
-1. Sign in to Expensify using the email address or phone number associated with the closed account.
+1. Sign in to your web account with your email or phone number.
 2. Click **Reopen Account**.
 3. Open your email and click the link from Expensify.
 
-Your account is now reopened. You can recreate any necessary workspaces, adjust your settings, and access any historical data you previously shared with other accounts. 
+Your account is open, and you can recreate workspaces, adjust settings, and access shared historical data.
+
+Any unshared data or reports are permanently deleted when the account is closed.
 
-{% include info.html %}
-Any data or reports that weren’t shared were permanently deleted when the account was closed. 
-{% include end-info.html %}
+---
 
-# Close a Domain Member’s account as a Domain Admin
+# Close a Domain Member's Account (Domain Admin Only)
 
-1. Hover over Settings, then click **Domains**.
-2. Click the name of the domain. 
-3. Click the **Domain Members** tab on the left. 
-4. Find the user account you’d like to close, and select it
-5. Click **Close** to close the account
+1. Hover over **Settings**, then click **Domains**.
+2. Select the domain name.
+3. Click the **Domain Members** tab.
+4. Select the email address of the account to close.
+5. Click **Close**.
+
+---
 
-{% include info.html %}
-Any closed account can be reopened at any time, by reinviting the user via the Domain Member page
-{% include end-info.html %}
+# FAQ
 
-# FAQs
+## Why can't I close my account?
+If you encounter an error or the **Close Account** button is unavailable, check the following:
 
-**I’m unable to close my account.**
+- **Under a Validated Domain**: A **Domain Admin** must remove your account from the domain first.
+- **Sole Domain Admin**: Assign a new **Domain Admin** before closing your account.
+- **Workspace Billing Owner with an Annual Subscription**: Downgrade or transfer billing ownership first.
+- **Company Workspace Owner**: Assign a new **Workspace Owner** first.
+- **Outstanding Balance**: Settle your balance before closing the account.
+- **Preferred Exporter for a Workspace Integration**: Assign a new **Preferred Exporter** first.
+- **Verified Business Account (Locked)**: Unlock your account.
+- **Verified Business Account (Outstanding Balance)**: Pay the balance before closing.
+- **Unverified Account**: Verify your account before closing.
 
-If your account has an outstanding balance or if you have been assigned a role under a company’s Expensify workspace, you may encounter an error message during the account closure process, or the Close Account button may not be available. Here are the steps to follow for each scenario:
+## How can I reopen a domain member's account?
 
-- **Account Under a Validated Domain**: A Domain Admin must remove your account from the domain. Then you will be able to successfully close your account.
-- **Sole Domain Admin**: If you are the only Domain Admin for a company’s domain, you must assign a new Domain Admin before you can close your account.
-- **Workspace Billing Owner with an annual subscription**: You must downgrade from the annual subscription before closing the account. Alternatively, you can have another user take over billing for your workspaces.
-- **Company Workspace Owner**: You must assign a new workspace owner before you can close your account.
-- **Account has an outstanding balance**: You must make a payment to resolve the outstanding balance before you can close your account.
-- **Preferred Exporter for a workspace integration**: You must assign a new Preferred Exporter before closing your account. 
-- **Verified Business Account that is locked**: You must unlock the account.
-- **Verified Business Account that has an outstanding balance**: You must make a payment to settle any outstanding balances before the account can be closed.
-- **Unverified account**: You must first verify your account before it can be closed.
-
-</div>
+A domain admin can reopen closed accounts under **Settings > Domain Members > Entering the employee's email address > Clicking Invite**.