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[Due for payment 2026-01-28] Expense-Thread loads infinitely when thread is created offline via Explain button and reopened #79831

Description

@nlemma

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Version Number: 9.3.4-0
Reproducible in staging?: Yes
Reproducible in production?: N/A - new feature, doesn't exist in prod
If this was caught during regression testing, add the test name, ID and link from BrowserStack: #78487
Email or phone of affected tester (no customers): josidnjsoijdsodjoisjij@gmail.com
Issue reported by: Applause Internal Team
Bug source: Exploratory - Significant User Experience Deterioration
Device used: Mac 26.1 / Chrome
App Component: Money Requests

Action Performed:

  1. Go to staging.new.expensify.com
  2. Go to workspace chat.
  3. Create an expense with Starbucks as merchant and no category.
  4. Open the expense report.
  5. Wait for Concierge message "Set the category based on past activity..." to appear.
  6. Go offline.
  7. Click Explain.
  8. Return to the expense report.
  9. Right click on Concierge message "Set the category based on past activity..." > Reply in thread.

Expected Result:

Since thread is created in Step 7 by clicking Explain, thread will load without issue when opening the same thread via right-click menu > Reply in thread.

Actual Result:

Thread loads infinitely when thread is created via Explain button and reopened via Reply in thread option in right-click menu.

Workaround:

Unknown

Platforms:

  • Android: App
  • Android: mWeb Chrome
  • iOS: App
  • iOS: mWeb Safari
  • iOS: mWeb Chrome
  • Windows: Chrome
  • MacOS: Chrome / Safari

Screenshots/Videos

Bug7051929_1768661965055.8.mp4

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Issue OwnerCurrent Issue Owner: @johncschuster

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Awaiting PaymentAuto-added when associated PR is deployed to productionBugSomething is broken. Auto assigns a BugZero manager.EngineeringWeeklyKSv2

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