[Due for payment 2026-03-04] [$250] Add BA-User can't dismiss the modal, navigated to the Inbox after enabling microphone

[nlemma]

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Version Number: 9.2.75-0
Reproducible in staging?: Yes
Reproducible in production?: Yes
If this was caught during regression testing, add the test name, ID and link from BrowserStack: https://test-management.browserstack.com/projects/2219752/folder/13176691/test-cases/41236747
Email or phone of affected tester (no customers): N/A
Issue reported by: Applause Internal Team
Bug source: Exploratory - Significant User Experience Deterioration
Device used: iPhone 15 iOS 26.1
App Component: Other

Action Performed:

Preconditions:
Use Regions bank
Username: user_good | Password: pass_good
Account type: Plaid Saving (2nd option)
First Name: First
Last Name: Last

1. Sign in to ND with gmail account
2. Create a workspace
3. Navigate to Workflows - Add bank account
4. Start a flow to Add Regions 1111 BA
5. Confirm personal information
6. On the modal "Enable microphone access" try to tap Cancel or back arrow
7. On the modal tap Settings, enable microphone
8. Tap "back to Expensify" button in the top left corner of the page

Expected Result:

Step 6 - User is able to close the "Enable microphone access" modal tapping Cancel or navigate back
Step 8 - User is navigated back to the adding bank account flow after enabling microphone access

Actual Result:

Step 6 - User is not able to close the "Enable microphone access" modal tapping Cancel or navigate back
Step 8 - User is navigated to the Inbox tab after enabling microphone access

Workaround:

Unknown

Platforms:

• Android: App
• Android: mWeb Chrome
• iOS: App
• iOS: mWeb Safari
• iOS: mWeb Chrome
• Windows: Chrome
• MacOS: Chrome / Safari

Screenshots/Videos

Bug7026371_1765425437750.Verify_identity.MP4

View all open jobs on GitHub

Upwork Automation - Do Not Edit

• Upwork Job URL: https://www.upwork.com/jobs/~022001009432164237753
• Upwork Job ID: 2001009432164237753
• Last Price Increase: 2025-12-16

Issue Owner

Current Issue Owner: @johncschuster

[melvin-bot]

Triggered auto assignment to @johncschuster (Bug), see https://stackoverflow.com/c/expensify/questions/14418 for more details. Please add this bug to a GH project, as outlined in the SO.

[mohammadjafarinejad]

Proposal

Please re-state the problem that we are trying to solve in this issue.

Add BA-User can't dismiss the modal, navigated to the Inbox after enabling microphone

What is the root cause of that problem?

In index.native.tsx, the microphone permission alert calls onUserExit() without passing the isUserInitiated parameter for both the Cancel and Settings buttons.

App/src/components/Onfido/index.native.tsx

Lines 71 to 92 in 4f89870

	if (!!alertTitle && !!alertMessage) {
	Alert.alert(
	translate(alertTitle),
	translate(alertMessage),
	[
	{
	text: translate('common.cancel'),
	onPress: () => onUserExit(),
	},
	{
	text: translate('common.settings'),
	onPress: () => {
	onUserExit();
	Linking.openSettings();
	},
	},
	],
	{cancelable: false},
	);
	return;
	}
	onError(errorMessage);

This causes isUserInitiated to be undefined, which makes the exit handler in VerifyIdentity.tsx fall into the else branch that just resets the Onfido component instead of navigating back to the bank account flow.

App/src/pages/ReimbursementAccount/USD/Requestor/VerifyIdentity/VerifyIdentity.tsx

Lines 52 to 60 in 0881b67

	const handleOnfidoUserExit = (isUserInitiated?: boolean) => {
	if (isUserInitiated) {
	clearOnfidoToken();
	goToWithdrawalAccountSetupStep(CONST.BANK_ACCOUNT.STEP.REQUESTOR);
	} else {
	setOnfidoKey(Math.floor(Math.random() * 1000000));
	}
	};

Additionally, {cancelable: false} prevents users from dismissing the modal using the back button.

What changes do you think we should make in order to solve the problem?

1. Pass true to onUserExit(true) for both the Cancel and Settings buttons in the Alert to indicate user-initiated exit
2. Change {cancelable: false} to {cancelable: true} to allow dismissal via back button

Changes in index.native.tsx:

[
    {
        text: translate('common.cancel'),
        onPress: () => onUserExit(true), // Pass true to indicate user-initiated exit
    },
    {
        text: translate('common.settings'),
        onPress: () => {
            onUserExit(true); // Pass true to indicate user-initiated exit
            Linking.openSettings();
        },
    },
],
{cancelable: true}, // Allow dismissal via back button

What alternative solutions did you explore? (Optional)

None

[melvin-bot]

@johncschuster Whoops! This issue is 2 days overdue. Let's get this updated quick!

[melvin-bot]

Job added to Upwork: https://www.upwork.com/jobs/~022001009432164237753

[melvin-bot]

Triggered auto assignment to Contributor-plus team member for initial proposal review - @shubham1206agra (External)