[Due for payment 2026-02-12][$250] Attachment - App closes unexpectedly while uploading an image larger than the 24 MB

[vincdargento]

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Version Number: 9.2.23-0
Reproducible in staging?: Yes
Reproducible in production?: Yes
If this was caught during regression testing, add the test name, ID and link from TestRail: https://test-management.browserstack.com/projects/2219752/test-runs/TR-1146/folder/13176710/41236948/933090426?sort=%2Bidentifier
Email or phone of affected tester (no customers): n/a
Issue reported by: Applause Internal Team
Device used: iOS 18.6.2 Hybrid, Safari
App Component: Chat Report View

Action Performed:

1. Open the app
   2.On a conversation, click on the + button in the compose box
   3.Click on add attachment
   4.Select the specific large image (added in the attachment)

Expected Result:

The app should automatically resize the image to be lower than 24MB
The app should remain responsive and allow the user to continue using it normally.

Actual Result:

App closes unexpectedly while uploading an image larger than the 24 MB

Workaround:

Unknown

Platforms:

• Android: App
• Android: mWeb Chrome
• iOS: App
• iOS: mWeb Safari
• iOS: mWeb Chrome
• Windows: Chrome
• MacOS: Chrome / Safari
• MacOS: Desktop

Screenshots/Videos

bug.mp4

image

log.txt

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Issue Owner

Current Issue Owner: @

Issue Owner

Current Issue Owner: @TaduJR

[melvin-bot]

Triggered auto assignment to @mallenexpensify (Bug), see https://stackoverflow.com/c/expensify/questions/14418 for more details. Please add this bug to a GH project, as outlined in the SO.

[MelvinBot]

This has been labelled "Needs Reproduction". Follow the steps here: https://stackoverflowteams.com/c/expensify/questions/16989

[mallenexpensify]

Unable to reproduce on iOS app or iOS Safari. Added Needs Reproduction and make it Weekly

[melvin-bot]

@mallenexpensify this issue was created 2 weeks ago. Are we close to a solution? Let's make sure we're treating this as a top priority. Don't hesitate to create a thread in #expensify-open-source to align faster in real time. Thanks!

[mallenexpensify]

Will close soon, wasn't able to reproduce again

ScreenRecording_10-21-2025.16-20-52_1.MP4