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Chat - Not here page open when start chat with secondary login #67352

Description

@jponikarchuk

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Version Number: 9.1.87-0
Reproducible in staging?: Yes
Reproducible in production?: No
If this was caught during regression testing, add the test name, ID and link from TestRail: TC-4573
Email or phone of affected tester (no customers): gocemate+b2153991@gmail.com
Issue reported by: Applause Internal Team
Device used: Lenovo 80ES / Windows 10 Pro
App Component: Chat Report View

Action Performed:

Precondition:

  1. Prepare an account that has a secondary login assigned
  2. Log in with another account and start a conversation with the primary login of the account from step 1
  3. Send some messages in the conversation

Steps

  1. Log in with the account that has the conversation with the user that has 2 logins
  2. Click on FAB
  3. Click on New Chat
  4. Search for the Secondary login of the account and select the user

Expected Result:

User should be redirected to the conversation with the primary login email

Actual Result:

Oops.. Not here page opens

Workaround:

Unknown

Platforms:

  • Android: App
  • Android: mWeb Chrome
  • iOS: App
  • iOS: mWeb Safari
  • iOS: mWeb Chrome
  • Windows: Chrome
  • MacOS: Chrome / Safari
  • MacOS: Desktop

Screenshots/Videos

1.mp4

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