[$250] Chat - Not here page appears when open secondary login

[mitarachim]

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Version Number: gocemate+b2153749@gmail.com
Reproducible in staging?: Yes
Reproducible in production?: No
If this was caught during regression testing, add the test name, ID and link from TestRail: https://expensify.testrail.io/index.php?/tests/view/6466285&group_by=cases:section_id&group_order=asc&group_id=229067
Email or phone of affected tester (no customers): gocemate+b2153753@gmail.com
Issue reported by: Applause Internal Team
Device used: Samsung Galaxy A02s/12
App Component: Chat Report View

Action Performed:

precondition:

• User A
• User B - User already have secondary login
• User C - secondary login of User B

Step:

1. [User A] Go to FAB > create expense to User B
2. [User A] Go to FAB> Start chat> Select User C

Expected Result:

There should be no error page when redirected to the conversation with the primary login email

Actual Result:

Error page appears when start chat with secondary login

Workaround:

Unknown

Platforms:

• Android: App
• Android: mWeb Chrome
• iOS: App
• iOS: mWeb Safari
• iOS: mWeb Chrome
• Windows: Chrome
• MacOS: Chrome / Safari
• MacOS: Desktop

Screenshots/Videos

Bug6883609_1752153204771.Recording__5740.mp4

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Issue Owner

Current Issue Owner: @sobitneupane

[melvin-bot]

Triggered auto assignment to @VictoriaExpensify (Bug), see https://stackoverflow.com/c/expensify/questions/14418 for more details. Please add this bug to a GH project, as outlined in the SO.

[melvin-bot]

Triggered auto assignment to @deetergp (DeployBlockerCash), see https://stackoverflowteams.com/c/expensify/questions/9980/ for more details.

[melvin-bot]

💬 A slack conversation has been started in #expensify-open-source

[github-actions]

👋 Friendly reminder that deploy blockers are time-sensitive ⏱ issues! Check out the open `StagingDeployCash` deploy checklist to see the list of PRs included in this release, then work quickly to do one of the following:

1. Identify the pull request that introduced this issue and revert it.
2. Find someone who can quickly fix the issue.
3. Fix the issue yourself.

[rushatgabhane]

@BlameGPT please find the prs

[BlameGPT]

Possible culprit PRs for this issue

• fix: Go to workspace on invited workspace chat opens not here page #64719: Alters ReportDetailsPage navigation specifically to prevent a 'Not here' error but changes route selection based on screen size, likely impacting chat redirection for secondary logins and triggering the observed Not-Here page.
• fix: correct isActiveRoute #65340: Modifies Navigation.isActiveRoute path comparison; the new cleaning of query params/slashes can mis-detect active chat routes, causing navigation to an invalid path and the Not-Here page when opening a DM for a secondary login.

If not above, check these

• Remove initialValue from useOnyx hook #64735: PR removed initialValue defaults from useOnyx in key components like FloatingActionButton and ReportScreen used during Start-chat navigation, so chat opened via a secondary login may momentarily have undefined report data and trigger the Not-Here error page.