[READY FOR PAYMENT][$250] App Becomes Unresponsive After Restarting During Onboarding

[m-natarajan]

If you haven’t already, check out our contributing guidelines for onboarding and email contributors@expensify.com to request to join our Slack channel!

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Version Number: 9.1.76-0
Reproducible in staging?: Y
Reproducible in production?: Y
If this was caught during regression testing, add the test name, ID and link from TestRail:
Email or phone of affected tester (no customers):
Logs: https://stackoverflow.com/c/expensify/questions/4856
Expensify/Expensify Issue URL:
Issue reported by: @ZhenjaHorbach
Slack conversation (hyperlinked to channel name): #Expensify Bugs

Action Performed:

1. Launch the app and create a new account
2. During the onboarding flow, close the app completely
3. Reopen the app

Expected Result:

Shows to "Take us to a test drive"

Actual Result:

The app freezes on launch; it does not respond to taps or swipes. Pressing the Android system Back button briefly restores functionality.

Workaround:

Unknown

Platforms:

Select the officially supported platforms where the issue was reproduced:

• Android: App
• Android: mWeb Chrome
• iOS: App
• iOS: mWeb Safari
• iOS: mWeb Chrome
• Windows: Chrome
• MacOS: Chrome / Safari
• MacOS: Desktop

Platforms Tested:

On which of our officially supported platforms was this issue tested:

• Android: App
• Android: mWeb Chrome
• iOS: App
• iOS: mWeb Safari
• iOS: mWeb Chrome
• Windows: Chrome
• MacOS: Chrome / Safari
• MacOS: Desktop

Screenshots/Videos

Add any screenshot/video evidence

2025-07-04.16.27.15.mov

app.freeze.mp4

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Upwork Automation - Do Not Edit

• Upwork Job URL: https://www.upwork.com/jobs/~021942120513016760244
• Upwork Job ID: 1942120513016760244
• Last Price Increase: 2025-07-07

Issue Owner

Current Issue Owner: @

Issue Owner

Current Issue Owner: @RachCHopkins

[melvin-bot]

Triggered auto assignment to @RachCHopkins (Bug), see https://stackoverflow.com/c/expensify/questions/14418 for more details. Please add this bug to a GH project, as outlined in the SO.

[dukenv0307]

Proposal

Please re-state the problem that we are trying to solve in this issue.

The app freezes on launch; it does not respond to taps or swipes. Pressing the Android system Back button briefly restores functionality.

What is the root cause of that problem?

In some case the account has data, but doesn't have hasAccessibleDomainPolicies, so isOnPrivateDomainAndHasAccessiblePolicies is undefined

App/src/libs/Navigation/AppNavigator/Navigators/OnboardingModalNavigator.tsx

Line 52 in f660f73

const isOnPrivateDomainAndHasAccessiblePolicies = !account?.isFromPublicDomain && account?.hasAccessibleDomainPolicies;

If isOnPrivateDomainAndHasAccessiblePolicies is undefined, we'll return null

App/src/libs/Navigation/AppNavigator/Navigators/OnboardingModalNavigator.tsx

Lines 89 to 92 in f660f73

	// If the account data is not loaded yet, we don't want to show the onboarding modal
	if (isOnPrivateDomainAndHasAccessiblePolicies === undefined) {
	return null;
	}

So the onboarding modal can't be shown while the current route is still onboarding

What changes do you think we should make in order to solve the problem?

The main purpose of returning null is when the account data is not loaded yet

App/src/libs/Navigation/AppNavigator/Navigators/OnboardingModalNavigator.tsx

Lines 89 to 92 in f660f73

	// If the account data is not loaded yet, we don't want to show the onboarding modal
	if (isOnPrivateDomainAndHasAccessiblePolicies === undefined) {
	return null;
	}

so we should use the accountMetadata instead of checking isOnPrivateDomainAndHasAccessiblePolicies === undefined

const [account, accountMetadata] = useOnyx(ONYXKEYS.ACCOUNT, {canBeMissing: true});

if (accountMetadata.status === 'loading') {
        return null;
    }

What specific scenarios should we cover in automated tests to prevent reintroducing this issue in the future?

We can write the test to make sure the onboarding is shown when account data is loaded

What alternative solutions did you explore? (Optional)

Reminder: Please use plain English, be brief and avoid jargon. Feel free to use images, charts or pseudo-code if necessary. Do not post large multi-line diffs or write walls of text. Do not create PRs unless you have been hired for this job.

[RachCHopkins]

Repro'd. Ew. I do not like this bug, it is gross.

[melvin-bot]

Job added to Upwork: https://www.upwork.com/jobs/~021942120513016760244

[melvin-bot]

Triggered auto assignment to Contributor-plus team member for initial proposal review - @allroundexperts (External)