[$50] Concierge chat - #admins deeplink redirects to mWeb

[vincdargento]

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Version Number: v9.1.22-1
Reproducible in staging?: Yes
Reproducible in production?: No
If this was caught on HybridApp, is this reproducible on New Expensify Standalone?: Yes, reproducible on both
If this was caught during regression testing, add the test name, ID and link from TestRail: N/A
Email or phone of affected tester (no customers): user@onvoardj.com
Issue reported by: Applause Internal Team
Device used: Samsung A15, Android 14 | iPhone SE 3rd generation (2022), iOS 18.4
App Component: Other

Action Performed:

1. Open Hybrid app
2. Sign up with an account without +
3. Tap on 'Track and budget expenses'
4. Insert first name
5. Tap 'Continue'
6. Create a manual expense. Submit it to yourself.
7. Tap on 'Categorize it' > 'Upgrade' > 'Got it, thanks'
8. Tap on '<' back button at top left corner. Go to Inbox.
9. Tap on Concierge chat
10. Tap on #admins deeplink

Expected Result:

The user is redirected to #admins within the app.

Actual Result:

The user is redirected to mWeb.

Workaround:

Unknown

Platforms:

• Android: Standalone
• Android: HybridApp
• Android: mWeb Chrome
• iOS: Standalone
• iOS: HybridApp
• iOS: mWeb Safari
• MacOS: Chrome / Safari
• MacOS: Desktop

Screenshots/Videos

bug.mp4

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Issue Owner

Current Issue Owner: @sobitneupane

[melvin-bot]

Triggered auto assignment to @francoisl (DeployBlockerCash), see https://stackoverflowteams.com/c/expensify/questions/9980/ for more details.

[melvin-bot]

Triggered auto assignment to @sakluger (Bug), see https://stackoverflow.com/c/expensify/questions/14418 for more details. Please add this bug to a GH project, as outlined in the SO.

[melvin-bot]

💬 A slack conversation has been started in #expensify-open-source

[github-actions]

👋 Friendly reminder that deploy blockers are time-sensitive ⏱ issues! Check out the open `StagingDeployCash` deploy checklist to see the list of PRs included in this release, then work quickly to do one of the following:

1. Identify the pull request that introduced this issue and revert it.
2. Find someone who can quickly fix the issue.
3. Fix the issue yourself.

[vincdargento]

@sakluger FYI I haven't added the External label as I wasn't 100% sure about this issue. Please take a look and add the label if you agree it's a bug and can be handled by external contributors.

[francoisl]

I'm able repro on a staging build (via Browserstack). The message comes from the backend and is generated as If you have any questions, chat with your setup specialist in <a href="https://new.expensify.com/r/xxxx" target="_blank" rel="noreferrer noopener">#admins</a>.
It must be that something about interpreting links on native has changed, but I don't see anything obvious in the checklist yet. I'll keep looking for a bit and otherwise open for contributors.

[francoisl]

I can't repro on a simulator, so it's hard to narrow down to which issue caused it. I see there's a similar other blocker that was demoted, so we can likely demote this too.

Screen.Recording.2025-04-01.at.4.41.13.PM.mov

Going to open it for external contributors though, in case someone can find the culprit issue.