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[Due for payment 2025-04-08] Endless loading screen when launching New Expensify Desktop app after update #59184

Description

@m-natarajan

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Version Number:
Reproducible in staging?: Needs Reproduction
Reproducible in production?: Needs Reproduction
If this was caught on HybridApp, is this reproducible on New Expensify Standalone?:
If this was caught during regression testing, add the test name, ID and link from TestRail:
Email or phone of affected tester (no customers):
Logs: https://stackoverflow.com/c/expensify/questions/4856
Expensify/Expensify Issue URL:
Issue reported by: @ryanldonato
Slack conversation (hyperlinked to channel name): #Quality

Action Performed:

  1. Update the New Expensify Desktop app to the latest version.
  2. Launch the application.

Expected Result:

The application should load successfully, allowing access to expenses and reports.

Actual Result:

The application does not load beyond the initial screen and displays a continuous loading circle.

Workaround:

Unknown

Platforms:

Which of our officially supported platforms is this issue occurring on?

  • Android: Standalone
  • Android: HybridApp
  • Android: mWeb Chrome
  • iOS: Standalone
  • iOS: HybridApp
  • iOS: mWeb Safari
  • MacOS: Chrome / Safari
  • MacOS: Desktop

Screenshots/Videos

Add any screenshot/video evidence

The Video for the issue is in OP

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Issue OwnerCurrent Issue Owner: @miljakljajic

Activity

  1. added
    BugSomething is broken. Auto assigns a BugZero manager.
    retest-weeklyApply this label if you want this issue tested on a Weekly basis by Applause
    on Mar 26, 2025
  2. melvin-bot commented on Mar 26, 2025

    @melvin-bot

    Triggered auto assignment to @blimpich (AutoAssignerNewDotQuality)

  3. melvin-bot commented on Mar 26, 2025

    @melvin-bot

    Triggered auto assignment to @miljakljajic (Bug), see https://stackoverflow.com/c/expensify/questions/14418 for more details. Please add this bug to a GH project, as outlined in the SO.

  4. MelvinBot commented on Mar 26, 2025

    @MelvinBot
    Contributor

    This has been labelled "Needs Reproduction". Follow the steps here: https://stackoverflowteams.com/c/expensify/questions/16989

  5. mountiny commented on Mar 26, 2025

    @mountiny
    Contributor

    This is the error Ryan ran into

    Uncaught (in promise) TypeError: Failed to execute 'add' on 'Cache': Request scheme 'app' is unsupported
    
  6. 6 remaining items

  7. changed the title [-]Endless loading screen when launching New Expensify Desktop app after update[/-] [+][Due for payment 2025-04-08] Endless loading screen when launching New Expensify Desktop app after update[/+] on Apr 1, 2025
  8. melvin-bot commented on Apr 1, 2025

    @melvin-bot

    Reviewing label has been removed, please complete the "BugZero Checklist".

  9. melvin-bot commented on Apr 1, 2025

    @melvin-bot

    The solution for this issue has been 🚀 deployed to production 🚀 in version 9.1.21-3 and is now subject to a 7-day regression period 📆. Here is the list of pull requests that resolve this issue:

    If no regressions arise, payment will be issued on 2025-04-08. 🎊

  10. melvin-bot commented on Apr 1, 2025

    @melvin-bot

    @mountiny @miljakljajic @mountiny The PR fixing this issue has been merged! The following checklist (instructions) will need to be completed before the issue can be closed. Please copy/paste the BugZero Checklist from here into a new comment on this GH and complete it. If you have the K2 extension, you can simply click: [this button]

  11. mountiny commented on Apr 1, 2025

    @mountiny
    Contributor

    $250 to @jayeshmangwani

    I dont think we will need a regression test for this one as its edge case

  12. melvin-bot commented on Apr 8, 2025

    @melvin-bot

    Payment Summary

    Upwork Job

    BugZero Checklist (@miljakljajic)

    • I have verified the correct assignees and roles are listed above and updated the necessary manual offers
    • I have verified that there are no duplicate or incorrect contracts on Upwork for this job (https://www.upwork.com/ab/applicants//hired)
    • I have paid out the Upwork contracts or cancelled the ones that are incorrect
    • I have verified the payment summary above is correct
  13. miljakljajic commented on Apr 8, 2025

    @miljakljajic
    Contributor

    Closing as Vit has shared a payment summary above, and no additional tests needed.

  14. garrettmknight commented on Apr 10, 2025

    @garrettmknight
    Contributor

    $250 approved for @jayeshmangwani

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AutoAssignerNewDotQualityUsed to assign quality issues to engineersAwaiting PaymentAuto-added when associated PR is deployed to productionBugSomething is broken. Auto assigns a BugZero manager.DailyKSv2Needs ReproductionReproducible steps neededretest-weeklyApply this label if you want this issue tested on a Weekly basis by Applause

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