[Due for payment 2025-03-25] [Due for payment 2025-03-24] [$1000][CRITICAL] Unable to create an expense by receipt scanning

[m-natarajan]

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Version Number:
Reproducible in staging?: Y
Reproducible in production?: Y
If this was caught on HybridApp, is this reproducible on New Expensify Standalone?:
If this was caught during regression testing, add the test name, ID and link from TestRail:
Email or phone of affected tester (no customers):
Logs: https://stackoverflow.com/c/expensify/questions/4856
Expensify/Expensify Issue URL:
Issue reported by: @shawnborton
Slack conversation (hyperlinked to channel name): #Expensify Bugs

Action Performed:

1. Click the green + icon
2. Click Create expense and choose Scan
3. Upload a receipt

Expected Result:

Receipt uploaded

Actual Result:

Upload receipt screen loops (Issue reproducible in only one account)

Workaround:

Unknown

Platforms:

Which of our officially supported platforms is this issue occurring on?

• Android: Standalone
• Android: HybridApp
• Android: mWeb Chrome
• iOS: Standalone
• iOS: HybridApp
• iOS: mWeb Safari
• MacOS: Chrome / Safari
• MacOS: Desktop

Screenshots/Videos

Add any screenshot/video evidence

CleanShot.2025-02-18.at.08.54.04.mp4

Recording.993.mp4

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Issue Owner

Current Issue Owner: @RachCHopkins

[melvin-bot]

Triggered auto assignment to @RachCHopkins (Bug), see https://stackoverflow.com/c/expensify/questions/14418 for more details. Please add this bug to a GH project, as outlined in the SO.

[RachCHopkins]

Testing platforms one by one to see if I can repro:

• Android: Standalone
• Android: HybridApp
• Android: mWeb Chrome
• iOS: Standalone
• iOS: HybridApp
• iOS: mWeb Safari
• MacOS: Chrome / Safari
• MacOS: Desktop

[RachCHopkins]

Unable to repro. Checking in on original thread.

[m-natarajan]

@RachCHopkins Similar issue reported here

[melvin-bot]

@RachCHopkins Uh oh! This issue is overdue by 2 days. Don't forget to update your issues!

[RachCHopkins]

Reproed and videoed by a Guide.

ScreenRecording_03-10-2025.14-47-53_1.MP4