Travel - Unable to book travel, an error occurred

If you haven’t already, check out our contributing guidelines for onboarding and email contributors@expensify.com to request to join our Slack channel!

Version Number: 9.0.90-2
Reproducible in staging?: Y
Reproducible in production?: Y
If this was caught on HybridApp, is this reproducible on New Expensify Standalone?: N/A
If this was caught during regression testing, add the test name, ID and link from TestRail: #55300
Email or phone of affected tester (no customers): new expensifail account
Issue reported by: Applause - Internal Team
Component: Other

Action Performed:

Precondition: use new accounts: owner of a workspace and 1 or more admins, with logins from the same private domains that never used Travel before.

ND: Sign in with one of the admins account
OD: Sign in with one of the admins account and run script on workspace tab:
NVP.set('travelSettings', {'testAccount': true});
ND: Go to the Travel page and click the Book Travel button
ND: Enter address
ND: Accept the Terms and Conditions > click Continue

Expected Result:

Travel page is opened in a different tab

Actual Result:

An error 'Something went wrong'

Workaround:

Unknown

Platforms:

Which of our officially supported platforms is this issue occurring on?

Screenshots/Videos

Add any screenshot/video evidence

Bug6726620_1738091465959.bandicam_2025-01-28_20-39-58-971.mp4

View all open jobs on GitHub

@trjExpensify

Triggered auto assignment to @trjExpensify (Bug), see https://stackoverflow.com/c/expensify/questions/14418 for more details. Please add this bug to a GH project, as outlined in the SO.

@lanitochka17

Hey @lanitochka17 can you please update any travel-related QA steps to use this script

var settings = NVP.get('travelSettings') || {};
settings.testAccount = true;
NVP.set('travelSettings', settings);

Instead of the current NVP.set('travelSettings', {'testAccount': true});?

@stitesExpensify

@stitesExpensify ok

Thank you! This should prevent accidental deletion of any existing travel data and prevent false-positives :)

Soon this won't be a problem because we will set the entirety of @applause.expensifail.com to be a test domain

@stitesExpensify

@stitesExpensify are you saying this bug is known, or asking for a retest from Applause after following those steps?

Yes, I don't think we need to keep this open. Travel is definitely still working on both prod and staging

QA team can repro this issue in the latest build (v9.1.18-3), used account applausetester+travel33@applause.expensifail.com

58899-Web.mp4

@stitesExpensify

Soon this won't be a problem because we will set the entirety of @applause.expensifail.com to be a test domain

@stitesExpensify did we do this then?

Yes, we did do that. I'll look into why this error happened

@shubham1206agra

The PR we were held on was deployed last week. @shubham1206agra can you confirm that we can close this issue then?

@trjExpensify

@trjExpensify Yes

Cool, closing.

@trjExpensify

@trjExpensify Testers were able to reproduce this issue again. Re-opening in case you want to take a look.

Recording.814.mp4

bandicam.2025-07-24.15-16-15-220.mp4

@vincdargento

@vincdargento can you create a new issue please? This is almost certainly a different root case given the original issue was opened 6 months ago

I agree with that, going to close this out.

Navigation Menu

Repository navigation

Travel - Unable to book travel, an error occurred #55894

Action Performed:

Expected Result:

Actual Result:

Workaround:

Platforms:

Screenshots/Videos

13 remaining items

Metadata

Assignees

Labels

Type

Projects

Milestone

Relationships

Development

Travel - Unable to book travel, an error occurred #55894

Description

Action Performed:

Expected Result:

Actual Result:

Workaround:

Platforms:

Screenshots/Videos

Activity

melvin-bot commented on Jan 28, 2025

stitesExpensify commented on Jan 29, 2025

lanitochka17 commented on Jan 29, 2025

stitesExpensify commented on Jan 29, 2025

stitesExpensify commented on Jan 29, 2025

trjExpensify commented on Jan 31, 2025

stitesExpensify commented on Jan 31, 2025

IuliiaHerets commented on Mar 25, 2025

trjExpensify commented on Mar 25, 2025

stitesExpensify commented on Mar 27, 2025

13 remaining items

trjExpensify commented on Apr 15, 2025

shubham1206agra commented on Apr 15, 2025

trjExpensify commented on Apr 15, 2025

vincdargento commented on Jul 24, 2025

stitesExpensify commented on Jul 25, 2025

trjExpensify commented on Jul 25, 2025

Metadata

Metadata

Assignees

Labels

Type

Projects

Milestone

Relationships

Development

Issue actions