[HOLD for payment 2025-02-04] Frequent Client Hanging and Loss of Workspace List

@quinthar

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Version Number: 9.0.80-6
Reproducible in staging?: Needs Reproduction
Reproducible in production?: Needs Reproduction
If this was caught on HybridApp, is this reproducible on New Expensify Standalone?:
If this was caught during regression testing, add the test name, ID and link from TestRail:
Email or phone of affected tester (no customers):
Logs: https://stackoverflow.com/c/expensify/questions/4856
Expensify/Expensify Issue URL:
Issue reported by: @quinthar
Slack conversation (hyperlinked to channel name): quality

Action Performed:

Use the application normally throughout the day.
Observe that at random intervals, the app hangs, and the workspace list disappears.
Attempt to load any data (reads) — operations fail.
Attempt to send a message (write) — operation succeeds.

Expected Result:

The application should function continuously without frequent hanging. Both "read" and "write" operations should work as expected without requiring manual refreshes.

Actual Result:

The app frequently hangs, causing loss of the workspace list and failure of "read" operations, while "write" operations continue to work.

Workaround:

Refresh the application to temporarily resolve the issue.

Platforms:

Which of our officially supported platforms is this issue occurring on?

Screenshots/Videos

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Issue Owner

Current Issue Owner: @joekaufmanexpensify

@joekaufmanexpensify

Triggered auto assignment to @joekaufmanexpensify (Bug), see https://stackoverflow.com/c/expensify/questions/14418 for more details. Please add this bug to a GH project, as outlined in the SO.

@rafecolton

Triggered auto assignment to @rafecolton (AutoAssignerNewDotQuality)

This has been labelled "Needs Reproduction". Follow the steps here: https://stackoverflowteams.com/c/expensify/questions/16989

Will take a look today

@rafecolton

Hmm, I am not personally having the issues described in OP in my account. Seems like maybe this could be an issue with David's account specifically, which I'm sure has many more historical reports in it than mine.

I feel like this might be one where having David share some of the performance data related to his account when he experiences this issue could be a good next step. But curious what you think @rafecolton?

If we think it's specific to David's account, let's see if he's still experiencing it daily with the latest version. If so, perhaps he can work an external contributor to debug it and/or share performance data whenever it happens next?

@TMisiukiewicz

The solution for this issue has been 🚀 deployed to production 🚀 in version 9.0.89-8 and is now subject to a 7-day regression period 📆. Here is the list of pull requests that resolve this issue:

If no regressions arise, payment will be issued on 2025-02-04. 🎊

For reference, here are some details about the assignees on this issue:

@TMisiukiewicz does not require payment (Contractor)
@rayane-djouah requires payment through NewDot Manual Requests

@rayane-djouah

@rayane-djouah @joekaufmanexpensify @rayane-djouah The PR fixing this issue has been merged! The following checklist (instructions) will need to be completed before the issue can be closed. Please copy/paste the BugZero Checklist from here into a new comment on this GH and complete it. If you have the K2 extension, you can simply click: [this button]

@sobitneupane

Assigned @sobitneupane because you reviewed #55604

@sobitneupane

This is an interesting one. There are 3 separate PRs here. One reviewed by @sobitneupane and two by @rayane-d.

@rayane-d I am thinking that $250 is fair for yours because though there were two, one had a regression. LMK if any concerns with that!

@rayane-d

Otherwise, all set to issue payment. We need to pay:

@rayane-d - $250 for C+ review via NewDot.
@sobitneupane - $250 for C+ review via NewDot.

Please request payment at your earliest convenience. Going to close this as it's otherwise all set!

Requested in NewDot

@rayane-d

📣 @rayane-d! 📣
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@rayane-d

$250 approved for @rayane-d

@sobitneupane

$250 approved for @sobitneupane

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[HOLD for payment 2025-02-04] Frequent Client Hanging and Loss of Workspace List #54802

Action Performed:

Expected Result:

Actual Result:

Workaround:

Platforms:

Screenshots/Videos

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[HOLD for payment 2025-02-04] Frequent Client Hanging and Loss of Workspace List #54802

Description

Action Performed:

Expected Result:

Actual Result:

Workaround:

Platforms:

Screenshots/Videos

Activity

melvin-bot commented on Jan 5, 2025

melvin-bot commented on Jan 5, 2025

MelvinBot commented on Jan 5, 2025

joekaufmanexpensify commented on Jan 6, 2025

joekaufmanexpensify commented on Jan 6, 2025

rafecolton commented on Jan 6, 2025

43 remaining items

melvin-bot commented on Jan 28, 2025

melvin-bot commented on Jan 28, 2025

joekaufmanexpensify commented on Feb 3, 2025

joekaufmanexpensify commented on Feb 3, 2025

joekaufmanexpensify commented on Feb 3, 2025

joekaufmanexpensify commented on Feb 3, 2025

rayane-d commented on Feb 4, 2025

melvin-bot commented on Feb 4, 2025

garrettmknight commented on Feb 11, 2025

garrettmknight commented on Mar 24, 2025

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