No notification displayed when app is backgrounded or killed

[isagoico]

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Issue is failing PR #3877

Action Performed:

1. Sign into account A on the Android app. Sign into account B on the web app.
2. Send a message from account B to account A. It should arrive normally.
3. Send a reply from account A to account B. It should arrive normally.
4. As user A, open a different chat, and background the app.
5. Send a message from B to A

Expected Result:

All notifications should be received.

Actual Result:

Notification is not received when app is backgrounded. This also happens when app is killed. It's not consistent behaviour, it works sometimes and sometimes it doesn't.

Workaround:

Unknown.

Platform:

Where is this issue occurring?

• iOS
• Android

Version Number: 1.0.92-0

Logs: https://stackoverflow.com/c/expensify/questions/4856

Notes/Photos/Videos: Any additional supporting documentation

Device logs

Bug5220815_Screen_Recording__9-2-2021_2-14-52_PM_.mp4

Expensify/Expensify Issue URL:

View all open jobs on GitHub

[MelvinBot]

Triggered auto assignment to @Julesssss (Engineering), see https://stackoverflow.com/c/expensify/questions/4319 for more details.

[OSBotify]

👋 Friendly reminder that deploy blockers are time-sensitive ⏱ issues! Check out the open StagingDeployCash deploy checklist to see the list of PRs included in this release, then work quickly to do one of the following:

1. Identify the pull request that introduced this issue and revert it.
2. Find someone who can quickly fix the issue.
3. Fix the issue yourself.

[roryabraham]

Hey @isagoico, I'm very confident that this issue will be addressed in this issue. And the workaround here is to:

1. Sign into account A on the Android app. Sign into account B on the web app.
2. Send a message from account B to account A. It should arrive normally.
3. Send a reply from account A to account B. It should arrive normally.
4. As user A, open a different chat, and background the app.
5. (new) Wait an indeterminate amount of time. ~3-5 minutes should do it.
6. Send a message from B to A. The push notification will appear.

Anyways, this is a server-side error, not a client error. Going to close this out.

[kbecciv]

IOS/Android - Notification isn't received while app is backgrounded

Action Performed:

1. Sign into account A on the Android app. Sign into account B on the web app.
2. Send a message from account B to account A. It should arrive normally.
3. Send a reply from account A to account B. It should arrive normally.
4. As user A, open a different chat, and background the app.
5. Wait an indeterminate amount of time. ~3-5 minutes should do it.
6. Send a message from B to A.

Expected Result:

All notifications should be received.

Actual Result:

Notification is not received when app is backgrounded. it works sometimes and sometimes it doesn't.

Workaround:

Unknown.

Platform:

Where is this issue occurring?

• iOS
• Android

Version Number: 1.1.34.0

Logs: https://stackoverflow.com/c/expensify/questions/4856

Notes/Photos/Videos: Any additional supporting documentation

Bug5434610_20220202_080529.mp4

Expensify/Expensify Issue URL:

View all open jobs on GitHub

[Julesssss]

Thanks @kbecciv, but this is being handled as a slightly different issue: https://github.com/Expensify/Expensify/issues/174061