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[$250] Deeplink - Infinite loading displayed when clicked on open in app button #49902
Description
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Version Number: 9.0.41-2
Reproducible in staging?: Y
Reproducible in production?: N
If this was caught during regression testing, add the test name, ID and link from TestRail: https://expensify.testrail.io/index.php?/tests/view/5016926
Email or phone of affected tester (no customers): rybkina@gmail.com, rybkina+092024@gmail.com
Issue reported by: Applause - Internal Team
Action Performed:
- Sign in with account A in desktop app and account B in web
- Open staging.new.expensify.com in web any chat
- Reload the page
- Click on button "Open New Expensify" on pop-up "Open New Expensify?"
Expected Result:
Chat selected on step 2 should be open after redirected to desktop app and signed in with account B
Actual Result:
Infinite loading displayed when user redirected to the desktop app. But seeting page shown all info about user B
Workaround:
Unknown
Platforms:
Which of our officially supported platforms is this issue occurring on?
- Android: Native
- Android: mWeb Chrome
- iOS: Native
- iOS: mWeb Safari
- MacOS: Chrome / Safari
- MacOS: Desktop
Screenshots/Videos
Add any screenshot/video evidence
Bug6618589_1727538907497.redirect_infinity.mp4
Upwork Automation - Do Not Edit
- Upwork Job URL: https://www.upwork.com/jobs/~021846257436627573924
- Upwork Job ID: 1846257436627573924
- Last Price Increase: 2024-11-05
Activity
melvin-bot commentedon Sep 29, 2024
Triggered auto assignment to @MarioExpensify (
DeployBlockerCash), see https://stackoverflowteams.com/c/expensify/questions/9980/ for more details.github-actions commentedon Sep 29, 2024
👋 Friendly reminder that deploy blockers are time-sensitive ⏱ issues! Check out the open `StagingDeployCash` deploy checklist to see the list of PRs included in this release, then work quickly to do one of the following:
Gonals commentedon Sep 30, 2024
@lanitochka17, can this be consistently reproduced?
Gonals commentedon Sep 30, 2024
Seems to be frontend, so removing Web-E blocker
MarioExpensify commentedon Sep 30, 2024
Checking frontend
MarioExpensify commentedon Sep 30, 2024
I was able to reproduce it in staging, trying to debug and check latest commits to find out what happened
MarioExpensify commentedon Sep 30, 2024
As this seem to be an edge case (multiple logins being switched through web and desktop apps) caused by a frontend change, I'll investigate it further and take action accordingly. Meanwhile I'm removing the DeployBlocker for the app.
35 remaining items
rayane-d commentedon Oct 28, 2024
Let me try reproducing it once more
melvin-bot commentedon Oct 29, 2024
📣 It's been a week! Do we have any satisfactory proposals yet? Do we need to adjust the bounty for this issue? 💸
MarioExpensify commentedon Oct 29, 2024
@rayane-djouah let us know if this still happens, if not I'll close the issue.
mvtglobally commentedon Oct 30, 2024
Issue not reproducible during KI retests. (First week)
MarioExpensify commentedon Oct 31, 2024
Changing it to weekly, let's reevaluate next week and if we still can't reproduce we'll close this. Thanks @mvtglobally
NJ-2020 commentedon Nov 3, 2024
I can reproduce this issue when i try to login from OD and then got redirected to ND
Screen.Recording.2024-11-01.at.00.18.24.mov
melvin-bot commentedon Nov 5, 2024
📣 It's been a week! Do we have any satisfactory proposals yet? Do we need to adjust the bounty for this issue? 💸
MarioExpensify commentedon Nov 5, 2024
Thanks @NJ-2020, I tried the same steps as you documented and now I have no luck trying to reproduce. It seems a pretty specific sequence that is causing the issue. @RachCHopkins do you have any thoughts on this issue?
RachCHopkins commentedon Nov 5, 2024
@MarioExpensify I have none. I think if we can't repro it consistently let's close it.
MarioExpensify commentedon Nov 6, 2024
Thanks for your input @RachCHopkins, I'll close it and we may reopen if needed. I just tried it again (both the original post and @NJ-2020) with no luck.
melvin-bot commentedon Nov 6, 2024
@RachCHopkins @MarioExpensify Be sure to fill out the Contact List!