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NetSuite - Infinite loading shows when trying to connect #45010

Description

@lanitochka17

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Version Number: 9.0.5-4
Reproducible in staging?: Y
Reproducible in production?: N
If this was caught during regression testing, add the test name, ID and link from TestRail: N/A
Issue reported by: Applause - Internal Team

Issue found when executing PR #44661

Action Performed:

  1. Access staging.new.expensify.com
  2. Sign into a valid account (Beta enabled)
  3. Create a WS > Enable Accounting > Connect to Netsuite with valid credentials

Expected Result:

User expects the connection to sync successfully

Actual Result:

The user experiences infinite loading

Workaround:

Unknown

Platforms:

Which of our officially supported platforms is this issue occurring on?

  • Android: Native
  • Android: mWeb Chrome
  • iOS: Native
  • iOS: mWeb Safari
  • MacOS: Chrome / Safari
  • MacOS: Desktop

Screenshots/Videos

Add any screenshot/video evidence

Bug6536299_1720469971750.Infinite_loadins_on_Netsuite.mp4

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Activity

  1. added
    DeployBlockerCashThis issue or pull request should block deployment
    DeployBlockerIndicates it should block deploying the API
    on Jul 8, 2024
  2. melvin-bot commented on Jul 8, 2024

    @melvin-bot

    Triggered auto assignment to @bondydaa (DeployBlockerCash), see https://stackoverflowteams.com/c/expensify/questions/9980/ for more details.

  3. github-actions commented on Jul 8, 2024

    @github-actions
    Contributor

    👋 Friendly reminder that deploy blockers are time-sensitive ⏱ issues! Check out the open `StagingDeployCash` deploy checklist to see the list of PRs included in this release, then work quickly to do one of the following:

    1. Identify the pull request that introduced this issue and revert it.
    2. Find someone who can quickly fix the issue.
    3. Fix the issue yourself.
  4. lanitochka17 commented on Jul 8, 2024

    @lanitochka17
    Author

    @bondydaa FYI I haven't added the External label as I wasn't 100% sure about this issue. Please take a look and add the label if you agree it's a bug and can be handled by external contributors

  5. lanitochka17 commented on Jul 8, 2024

    @lanitochka17
    Author

    We think that this bug might be related to #wave-collect - Release 1

  6. mountiny commented on Jul 8, 2024

    @mountiny
    Contributor

    cc @yuwenmemon @mananjadhav

    This is still behind beta so we can demote

  7. added and removed
    DeployBlockerCashThis issue or pull request should block deployment
    DeployBlockerIndicates it should block deploying the API
    on Jul 8, 2024
  8. mananjadhav commented on Jul 9, 2024

    @mananjadhav
    Collaborator

    Yes and this is a backend issue. cc - @yuwenmemon This is what we posted on the thread that IS job is not running on connection but works fine on sync now.

  9. yuwenmemon commented on Jul 9, 2024

    @yuwenmemon
    Contributor

    Yeah, this is my main priority today.

  10. yuwenmemon commented on Jul 15, 2024

    @yuwenmemon
    Contributor

    Everything here is on prod, closing!

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