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[Payment card / Subscription] There is no Retry payment button but payment failed #44917
Description
Activity
Triggered auto assignment to @dylanexpensify (
Bug), see https://stackoverflow.com/c/expensify/questions/14418 for more details. Please add this bug to a GH project, as outlined in the SO.Triggered auto assignment to @carlosmiceli (
DeployBlockerCash), see https://stackoverflowteams.com/c/expensify/questions/9980/ for more details.👋 Friendly reminder that deploy blockers are time-sensitive ⏱ issues! Check out the open `StagingDeployCash` deploy checklist to see the list of PRs included in this release, then work quickly to do one of the following:
- Identify the pull request that introduced this issue and revert it.
- Find someone who can quickly fix the issue.
- Fix the issue yourself.
10 remaining items
This is probably an internal issue. Going to label this as an internal hot pick for now.
It's possible that this is a frontend issue, haven't investigated enough to say for 100% sure.
Looking at the steps:
OldDot:
Subscribe to Expensify.org on Workspaces page
Go to Settings>Account>Payments
Scroll down (you should see that payment failing)... adding personal/corporate karma donations were out of scope of the project, so I wonder if we aren't getting updates for this failed billing scenario specifically or if it's paying your "normal" Expensify subscription. So it would be good to:
- Test if
Retry paymentis missing for a subscription to Expensify NOT corporate/personal karma - If not, it's just related to corporate/personal karma donations, make that clearer in the issue.
CC: @MitchExpensify
- Test if
- I don't think we need to have a "Retry billing" banner for failed corporate karma payments in NewDot.
- The failed July 5th payment looks to be on an individual subscription which could be a factor
I don't think we need to show individual subscription failed payment actions in NewDot do we?
Both testing accounts are the owners of workspaces. Please check my videos. Thanks
Recording.2603.mp4
Recording.2601.mp4
Got it, the $4.99 charge is for an individual subscription so I don't think there is a bug here as nothing I can see related to a group workspace
- moved this from HOT PICKS to Done in [#whatsnext] #wave-collect
on Jul 8, 2024
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Version Number: v9.0.4-6
Reproducible in staging?: Y
Reproducible in production?: N
Found when executing PR : #44268
Email or phone of affected tester (no customers): irvgut7@gmail.com and irvgut7+050724@gmail.com
Logs: https://stackoverflow.com/c/expensify/questions/4856
Issue reported by: Applause-Internal team
Action Performed:
NewDot
OldDot:
7 Go back to NewDot and click
Retry paymentExpected Result:
The user should see the
Retry paymentbutton.Actual Result:
When user returns to NewDot, he does not see
Retry paymentbutton but payment failed.Workaround:
Unknown
Platforms:
Which of our officially supported platforms is this issue occurring on?
Screenshots/Videos
Recording.2598.mp4
Recording.2594.mp4
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