If user chat DM is open/idle and you receive new messages, there isn't a notification marker for the unread messages

[Santhosh-Sellavel]

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No Indication of new messages in 1:1 Chat or Group chat.

Action Performed:

1. Open any 1:1/group chat, wait for new messages from 1:1/group chat.
2. When new messages are received, no sign for new messages

Let's say, we didn't notice the window for few minutes, there is no sign for a new message received.

Expected Result:

The new marker indication should be updated above the new messages.

Actual Result:

Nothing happened, no new marker indication at all.

New_Marker_issue.mov

Workaround:

If the user didn't wait on the specific chat, can see an indication while opening from chat list.

Suggestion:

We could show a new marker indicator on the chat window after receiving new messages. Like the One, we already show above the first new message received

Platform:

Where is this issue occurring?

• Web
• iOS
• Android
• Desktop App
• Mobile Web

Proposal

Clarification It might look similar to #4357, but it's not ( because that was specific to mWeb or Mobile). And this issue is common to all platforms.

Why mention it here, because part of the solution for this is already proposed there. Refer Image Below

I give a PR Request right after #4357.

Solution for this,

if a new comment is added and is no new marker indicator, update the marker place.
If already shown, there is no need to update because the marker position needs to be above the oldest unread until switching the chat window.

Version Number:
Logs: https://stackoverflow.com/c/expensify/questions/4856
Notes/Photos/Videos: Any additional supporting documentation
Expensify/Expensify Issue URL:

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[MelvinBot]

Triggered auto assignment to @michaelhaxhiu (AutoAssignerTriage), see https://stackoverflow.com/c/expensify/questions/4749 for more details.

[parasharrajat]

Why does a user need a new marker on an already active Chat?

[Santhosh-Sellavel]

I've left chat open if I didn't notice the window. It will be like nothing happened. @parasharrajat

[parasharrajat]

Sure. Answering these types of questions helps others to understand why there is a problem. If you already have these points in mind, please put them in the details.

[MelvinBot]

@michaelhaxhiu Whoops! This issue is 2 days overdue. Let's get this updated quick!

[michaelhaxhiu]

Will pick this up shortly

[michaelhaxhiu]

@Santhosh-Sellavel can we update the GH body a little bit to cover the suggested sections more thoroughly? If you find and fix something, you get a bonus and so I'd like to make sure you follow best practices (so you can re-apply this to new Githubs you discover in the future).

A few pieces of feedback from me:

1. Action Performed: - Can you please provide the steps?
2. Actual Result: - Can you clarify if that is the actual result after you receive a DM? It's unclear right now when the actual result is produced, as the steps from 1 aren't provided.
3. Workaround: - Would you agree the workaround is to simply scroll for now? This isn't super important for this issue, but for future github issues it's always good to fill this out too because it helps us choose the right priority level.
4. Proposal - You can keep this section separate if you like, but can you please lay out the scenarios where you think the marker is missing (similar to how you did this github New Marker does not get updated properly while switching between same chat and chat list. #4357)? Also should it apply to 1:1 chats and Group chats? Let's say that if so.