[HOLD for payment 2024-09-16] [$250] [Critical] [UX reliability] The plaid modal is taking long to load in the bottom up flow and not found page is shown

[mountiny]

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Version Number:
Reproducible in staging?: y
Reproducible in production?: y
If this was caught during regression testing, add the test name, ID and link from TestRail:
Email or phone of affected tester (no customers):
Logs: https://stackoverflow.com/c/expensify/questions/4856
Expensify/Expensify Issue URL:
Issue reported by: @danielrvidal
Slack conversation: https://expensify.slack.com/archives/C05LX9D6E07/p1716940673539529

Action Performed:

Break down in numbered steps

BUG: Plaid connection is taking a very long time when I click Pay with Expensify for the first time

1. daniel@expensify.com submitted danrvidal+upgradetest7@gmail.com an IOU.
2. danrvidal+upgradetest7@gmail.com got the email and clicked Pay , is taken to the sign in page, gets the magic code and logs in
3. I navigate to the IOU in our DM and click Pay with Expensify
4. It just seems to load for a long time showing a screen “We’re taking a look at your information. You will be able to continue with next steps shortly.”
5. I’ve instances where I can’t currently get this to load with a test account OR it takes a long time. It should be taking me to Connect with Plaid.

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1. Underneath the overlay though you can see it says Hm… it’s not here.
2. If I then leave the Plaid setup, I see the Hm… it’s not here flow, which is incorrect.
3. If I click the link to “You don’t have access to this chat”, it opens the DM.

Having it take a long time is reproducible for me right now. I my first experience was here, and I’ll put another video and logs in 🧵.

Expected Result:

Describe what you think should've happened

The bank account flow should open after a bit. Real report remains open under the moda.

Actual Result:

Describe what actually happened

User is stuck on the plaid modal flow and there is not found page shown in the report screen

Workaround:

Can the user still use Expensify without this being fixed? Have you informed them of the workaround?

Platforms:

Which of our officially supported platforms is this issue occurring on?

• Android: Native
• Android: mWeb Chrome
• iOS: Native
• iOS: mWeb Safari
• MacOS: Chrome / Safari
• MacOS: Desktop

Screenshots/Videos

Add any screenshot/video evidence

https://expensify.slack.com/archives/C05LX9D6E07/p1716940740586069?thread_ts=1716940673.539529&cid=C05LX9D6E07

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Issue Owner

Current Issue Owner: @

Upwork Automation - Do Not Edit

• Upwork Job URL: https://www.upwork.com/jobs/~01b1cf25507f28de79
• Upwork Job ID: 1796654190900498432
• Last Price Increase: 2024-09-15
• Automatic offers:
• getusha | Reviewer | 102615217

Issue Owner

Current Issue Owner: @getusha

[melvin-bot]

Triggered auto assignment to Contributor-plus team member for initial proposal review - @getusha (External)

[melvin-bot]

Triggered auto assignment to @kevinksullivan (Bug), see https://stackoverflow.com/c/expensify/questions/14418 for more details. Please add this bug to a GH project, as outlined in the SO.

[goldenbear101]

Hello, is there a bounty for this issue, regardless, I want to work on this.

[melvin-bot]

📣 @goldenbear101! 📣
Hey, it seems we don’t have your contributor details yet! You'll only have to do this once, and this is how we'll hire you on Upwork.
Please follow these steps:

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Contributor details
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[melvin-bot]

⚠️ Could not update price automatically because there is no linked Upwork Job ID. The BZ team member will need to update the price manually in Upwork.