[HOLD for payment 2024-05-03] [HOLD for payment 2024-05-02] [$250] Chat - Black Video Preview Issue in Concierge Welcome Message

[kbecciv]

If you haven’t already, check out our contributing guidelines for onboarding and email contributors@expensify.com to request to join our Slack channel!

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Version Number: v1.4.65-2
Reproducible in staging?: y
Reproducible in production?: new feature
Issue found when executing PR: #39687
Issue reported by: Applause - Internal Team

Action Performed:

1. Sign in with a new account and complete the onboarding flow.
2. Navigate to the Expensify Concierge welcome message.
3. Move to another chat and then return to the Concierge message.

Expected Result:

The black preview of the Concierge video should not be displayed. Instead, a live preview should be shown.

Actual Result:

A black preview of the Concierge video is shown in the Expensify Concierge welcome message.

Workaround:

n/a

Platforms:

Which of our officially supported platforms is this issue occurring on?

• Android: Native
• Android: mWeb Chrome
• iOS: Native
• iOS: mWeb Safari
• MacOS: Chrome / Safari
• MacOS: Desktop

Screenshots/Videos

Add any screenshot/video evidence

Bug6460317_1713966547065.Screen_Recording_2024-04-24_at_6.35.11_AM.mp4

View all open jobs on GitHub

Upwork Automation - Do Not Edit

• Upwork Job URL: https://www.upwork.com/jobs/~01f89966fcb2b8f2a8
• Upwork Job ID: 1783161751164862464
• Last Price Increase: 2024-04-24

[melvin-bot]

Triggered auto assignment to @tgolen (DeployBlockerCash), see https://stackoverflowteams.com/c/expensify/questions/9980/ for more details.

[github-actions]

👋 Friendly reminder that deploy blockers are time-sensitive ⏱ issues! Check out the open `StagingDeployCash` deploy checklist to see the list of PRs included in this release, then work quickly to do one of the following:

1. Identify the pull request that introduced this issue and revert it.
2. Find someone who can quickly fix the issue.
3. Fix the issue yourself.

[tgolen]

@filip-solecki Is this caused by the PR #39687?

[mountiny]

It seems like this is happening with any video preview, discussing in this thread

[melvin-bot]

Job added to Upwork: https://www.upwork.com/jobs/~01f89966fcb2b8f2a8

[melvin-bot]

Triggered auto assignment to Contributor-plus team member for initial proposal review - @hoangzinh (External)