[HOLD for payment 2024-06-06] [HOLD for payment 2024-05-03] [HOLD for payment 2024-05-02] Web - "Error: FullStory is not loaded" console error shows up

[izarutskaya]

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Version Number: 1.4.65-0
Reproducible in staging?: Y
Reproducible in production?: N
Logs: https://stackoverflow.com/c/expensify/questions/4856
Issue reported by: Applause-Internal team

Action Performed:

1. Go to staging.new.expensify.com
2. Log in.

Expected Result:

No console error will show up.

Actual Result:

"Error: FullStory is not loaded" console error shows up.

Workaround:

Unknown

Platforms:

Which of our officially supported platforms is this issue occurring on?

• Android: Native
• Android: mWeb Chrome
• iOS: Native
• iOS: mWeb Safari
• MacOS: Chrome / Safari
• MacOS: Desktop

Screenshots/Videos

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Issue Owner

Current Issue Owner: @laurenreidexpensify

[melvin-bot]

Triggered auto assignment to @laurenreidexpensify (Bug), see https://stackoverflow.com/c/expensify/questions/14418 for more details. Please add this bug to a GH project, as outlined in the SO.

[melvin-bot]

Triggered auto assignment to @nkuoch (DeployBlockerCash), see https://stackoverflowteams.com/c/expensify/questions/9980/ for more details.

[github-actions]

👋 Friendly reminder that deploy blockers are time-sensitive ⏱ issues! Check out the open `StagingDeployCash` deploy checklist to see the list of PRs included in this release, then work quickly to do one of the following:

1. Identify the pull request that introduced this issue and revert it.
2. Find someone who can quickly fix the issue.
3. Fix the issue yourself.

[izarutskaya]

@laurenreidexpensify I haven't added the External label as I wasn't 100% sure about this issue. Please take a look and add the label if you agree it's a bug and can be handled by external contributors.

[izarutskaya]

We think this issue might be related to the #vip-vsb.

[izarutskaya]

Production

Recording.2398.mp4

[hungvu193]

Regression from this one:
#40294

Seems this one should be:

App/src/libs/fullstory/index.ts

Lines 31 to 33 in c9cf767

	if (isInitialized()) {
	init({orgId: ''}, resolve);
	} else {

 if (!isInitialized()) { 
     init({orgId: ''}, resolve); 
 }