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Scan request - Unable to add amount to scan failed IOU. "Unknown merchant" shows when scan is failed #39416
Description
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Version Number: v1.4.59-0
Reproducible in staging?: y
Reproducible in production?: y
Issue found when executing PR: #39034
Issue reported by: Applause - Internal Team
Action Performed:
- Go to https://staging.new.expensify.com/
- Log in.
- Go to the Collect workspace chat
- Click '+' > Request Money on the workspace chat
- Scan this receipt)
- Watch the scan so you don't miss the result showing "unknown merchant"
- Verify you see a 'merchant failed' on the IOU
- Verify the amount and merchant are not added
Expected Result:
The receipt amount should reflect the correct value
Actual Result:
When attempting to add an amount to a failed IOU scan, an "Unknown Merchant" appears
Workaround:
Can the user still use Expensify without this being fixed? Have you informed them of the workaround?
Platforms:
Which of our officially supported platforms is this issue occurring on?
- Android: Native
- Android: mWeb Chrome
- iOS: Native
- iOS: mWeb Safari
- MacOS: Chrome / Safari
- MacOS: Desktop
Screenshots/Videos
Add any screenshot/video evidence
Activity
melvin-bot commentedon Apr 2, 2024
Triggered auto assignment to @Christinadobrzyn (
Bug), see https://stackoverflow.com/c/expensify/questions/14418 for more details.kbecciv commentedon Apr 2, 2024
We think that this bug might be related to #wave-collect - Release 1
kbecciv commentedon Apr 2, 2024
@Christinadobrzyn I haven't added the External label as I wasn't 100% sure about this issue. Please take a look and add the label if you agree it's a bug and can be handled by external contributors.
Christinadobrzyn commentedon Apr 3, 2024
I'm not getting the same results - it looks like the details on the failed SmartScan are as expected
Asking QA for a little more information on how to reproduce this. https://expensify.slack.com/archives/C9YU7BX5M/p1712116620976629
[-]Scan request - When attempting to add an amount to a failed IOU scan, an "Unknown Merchant" appears[/-][+]Scan request - Unable to add amount to scan failed IOU. Unknown merchant shows when scan is failed[/+]kavimuru commentedon Apr 3, 2024
@Christinadobrzyn able to reproduce. Attaching video and receipt used.
bandicam.2024-04-03.16-03-49-271.mp4
[-]Scan request - Unable to add amount to scan failed IOU. Unknown merchant shows when scan is failed[/-][+]Scan request - Unable to add amount to scan failed IOU. "Unknown merchant" shows when scan is failed[/+]MelvinBot commentedon Apr 4, 2024
This has been labelled "Needs Reproduction". Follow the steps here: https://stackoverflowteams.com/c/expensify/questions/16989
Christinadobrzyn commentedon Apr 4, 2024
I'm now able to get the "unknown merchant" on the failed IOU but the amount is saving properly so I'm going to close this as resolved.
2024-04-04_15-03-02.mp4