Can't login

[podgaetsalex]

Please answer the following questions for yourself before submitting an issue.

• I checked the knowledge base and found no answer
• I checked to make sure that this issue has not already been filed

AdGuard VPN version

2.16.65

Operating mode

VPN

Which DNS server do you use?

None

DNS protocol

None

Custom DNS

No response

Environment

- OS: HiOs 15.1.2 (based on Android 15)
- Device: TECNO SPARK 40

Root access

• yes, I have it

Issue Details

Steps to reproduce:

1. Run the app
2. Enter email
3. Successfully receive a code via email
4. Enter the code
5. Receive an error and no redirection into the app happens
6. Device app stays not logged in
7. AdGuard VPN Website says there's been a successful login today

Expected Behavior

1. Run the app
2. Enter email
3. Successfully receive a code via email
4. Enter the code
5. App learns that that I've entered the code correctly and logs me in
6. Device app logs in into my account
7. AdGuard VPN Website says there's been a successful login today

Actual Behavior

Steps to reproduce:

1. Run the app
2. Enter email
3. Successfully receive a code via email
4. Enter the code
5. Receive an error and no redirection into the app happens (see screenshot)
6. Device app stays not logged in
7. AdGuard VPN Website says there's been a successful login today (see screenshot)

Screenshots

Screenshot 1

Additional Information

Greetings!
I see on AdGuard VPN website that I successfully logged in on my Android device, however I received an error on it and in fact I can't login on it right now. Please kindly either let me in if this is a particular situation or fix it if it's a bug. Thank you!

This is a
adguardvpn:oauth_authorize?code=rKj-z0&is_new_user=false&state=66ddc3aa-1bb5-4e25-8c9d-c934a107f166

[maxikuzmin]

@podgaetsalex problems may sometimes occur, this is due to blockages.

Please let us know if the problem is still occurring. In such cases, try running a different VPN app - that should help.