diff --git a/twilio-iac/helplines/nzba/templates/workflows/master.tftpl b/twilio-iac/helplines/nzba/templates/workflows/master.tftpl
index fdc4b461b0..6334508022 100644
--- a/twilio-iac/helplines/nzba/templates/workflows/master.tftpl
+++ b/twilio-iac/helplines/nzba/templates/workflows/master.tftpl
@@ -1,6 +1,16 @@
 {
   "task_routing": {
     "filters": [
+      {
+        "filter_friendly_name": "Offline Contacts",
+        "expression": "isContactlessTask == true",
+        "targets": [
+          {
+            "expression": "(task.targetSid == worker.sid AND task.isContactlessTask == true)",
+            "queue": "${task_queues.master}"
+          }
+        ]
+      },
       {
         "filter_friendly_name": "High Risk Clients",
         "expression": "(channelType IN ['web', 'voice'] OR isContactlessTask == true) AND clientType == 'high risk'",