Unable to reverify education status as faculty #184284
Replies: 7 comments 6 replies
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This usually happens when the education verification flow doesn’t properly recognize the faculty account and falls back to the general subscription page. A few things you can try: Make sure you’re signed in with the same account that was previously verified as faculty. Try opening the education benefits link in an incognito/private window or a different browser (cached sessions often cause this redirect). If your faculty status has expired, the re-verification option sometimes doesn’t appear correctly in the UI. If none of that works, the best option is to contact GitHub Support directly and mention that the education re-verification link redirects to the subscription page instead of the faculty verification flow. They can manually reset or re-trigger the verification on your account. |
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Add or make sure your University account is the same account you added to GitHub and then try refreshing and trying again |
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Thanks for the support, I had to raise a support ticket to resolve the issue. It was just quite difficult to find the correct category to raise this ticket but managed to find it at the end. |
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I too experiencing this. Is yours solved? |
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I raised a ticket in a couple of ways and now cannot remember how I did it exactly but I think I raised a ticket at https://support.github.com/contact-next/product-selection/copilot/copilot-billing |
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How are you submitting the documents? I can only open camera, do we need to submit from there? |
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This issue happens when the education re-verification flow doesn’t recognize your faculty account and redirects you to the general subscription page. What worked for me: Make sure you’re logged in with the same GitHub account that was previously verified as faculty. Try opening the education benefits link in an incognito/private window or a different browser. If it still redirects, your faculty verification may be stuck or expired on GitHub’s side. Final fix: |
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Hi everyone,
Clicking on start an application for education benefits link

takes me to the general subscription page and does not allow me reverify my education status. Any ideas?

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