Unable to reverify education status as faculty

[anandadagit]

Hi everyone,

Clicking on start an application for education benefits link

takes me to the general subscription page and does not allow me reverify my education status. Any ideas?

[Kashifalii]

This usually happens when the education verification flow doesn’t properly recognize the faculty account and falls back to the general subscription page. A few things you can try:

Make sure you’re signed in with the same account that was previously verified as faculty.

Try opening the education benefits link in an incognito/private window or a different browser (cached sessions often cause this redirect).

If your faculty status has expired, the re-verification option sometimes doesn’t appear correctly in the UI.

If none of that works, the best option is to contact GitHub Support directly and mention that the education re-verification link redirects to the subscription page instead of the faculty verification flow. They can manually reset or re-trigger the verification on your account.

[MohamedAminGrami]

Add or make sure your University account is the same account you added to GitHub and then try refreshing and trying again
if none of this works try connection Github Support through email

[anandadagit]

Thanks for the support, I had to raise a support ticket to resolve the issue. It was just quite difficult to find the correct category to raise this ticket but managed to find it at the end.

[cekrse]

@anandadagit , I have the same issue. How and where did you raise a ticket?

[vinayanand3]

Thanks for the support, I had to raise a support ticket to resolve the issue. It was just quite difficult to find the correct category to raise this ticket but managed to find it at the end.

I have the same issue, even though I provided my current transcript and my details my application keeps getting rejected. Can you please let me know how did you raise a ticket?

[manish930s]

just mail github support team

[aravsingh-from-git]

I too experiencing this. Is yours solved?

[anandadagit]

I raised a ticket in a couple of ways and now cannot remember how I did it exactly but I think I raised a ticket at https://support.github.com/contact-next/product-selection/copilot/copilot-billing
Does not look like the correct place but they did manage to reset my account and I could go to reverify.

[aravsingh-from-git]

is your problem get solved?

[anandadagit]

yes, I was able to reverify my education status.

[vinayanand3]

How are you submitting the documents? I can only open camera, do we need to submit from there?

[anandadagit]

In my case, I was able to upload an image as proof of my employment which worked fine.

[ASHLIN-JOHN]

This issue happens when the education re-verification flow doesn’t recognize your faculty account and redirects you to the general subscription page.

What worked for me:

Make sure you’re logged in with the same GitHub account that was previously verified as faculty.

Try opening the education benefits link in an incognito/private window or a different browser.

If it still redirects, your faculty verification may be stuck or expired on GitHub’s side.

Final fix:
You’ll need to raise a GitHub Support ticket and ask them to reset/retrigger your education verification.