GitHub Education Pack application repeatedly rejected despite valid student ID

[alyhu08]

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Hi, I’m a student in the Post-Baccalaureate Program in AI at National Open University in Taiwan. I’ve submitted my student ID in PDF format multiple times, but my GitHub Education Pack application keeps getting rejected with “Photo invalid” errors.

My GitHub profile is complete, 2FA is enabled, and my bio clearly states my student status. Unfortunately, my school does not provide direct support for GitHub applications.

Is there any way to trigger manual review or get support for this issue? I would really appreciate any guidance.

[shinybrightstar]

Welcome to the GitHub Community, @alyhu08, we're happy you're here! You are more likely to get a useful response if you are posting your question(s) in the applicable category. Check out this Guide on how to post in the right category. It'll ensure your questions and discussions reach the right people faster!

This particular discussion belongs in the GitHub Education category, I've gone ahead and moved it for you. Good luck!

[davevad93]

Hi @alyhu08,

First of all, the error is due to the fact that it's a PDF file; only PNG or JPG files are allowed.

I also recommend you translate your academic proof from Chinese to English and then fill in your billing information and your GitHub profile with your translated full name exactly as it appears on your academic transcript. The automated system is unable to correctly read languages that don't use the Latin alphabet.

For further reference, take a look at this discussion : #164204
And this one: #176184

If you still get rejected, submit the application using another device, such as a smartphone or another PC.

If none of the above works, I recommend you contact support by opening a ticket here, select "Other" and explain your problem.