diff --git a/src/hooks/useProactiveAppReview.ts b/src/hooks/useProactiveAppReview.ts
index a9b4af24becd..9ce0cb2ebbd5 100644
--- a/src/hooks/useProactiveAppReview.ts
+++ b/src/hooks/useProactiveAppReview.ts
@@ -1,12 +1,19 @@
+import CONST from '@src/CONST';
 import ONYXKEYS from '@src/ONYXKEYS';
+import type {Session} from '@src/types/onyx';
 import type ProactiveAppReview from '@src/types/onyx/AppReview';
 
-import {useMemo} from 'react';
+import type {OnyxEntry} from 'react-native-onyx';
+
+import {isActingAsDelegateSelector} from '@selectors/Account';
+import {useState} from 'react';
 
 import useOnyx from './useOnyx';
 
 const THIRTY_DAYS_IN_MS = 30 * 24 * 60 * 60 * 1000;
 
+const authTokenTypeSelector = (session: OnyxEntry<Session>) => session?.authTokenType;
+
 type UseProactiveAppReviewReturn = {
     /** Whether the modal should be shown */
     shouldShowModal: boolean;
@@ -20,35 +27,30 @@ type UseProactiveAppReviewReturn = {
  */
 function useProactiveAppReview(): UseProactiveAppReviewReturn {
     const [proactiveAppReview] = useOnyx(ONYXKEYS.NVP_APP_REVIEW);
-
-    const shouldShowModal = useMemo(() => {
-        if (!proactiveAppReview) {
-            return false;
-        }
-
-        // Don't show if trigger is not set
-        if (!proactiveAppReview.trigger) {
-            return false;
-        }
-
+    const [authTokenType] = useOnyx(ONYXKEYS.SESSION, {selector: authTokenTypeSelector});
+    const [isActingAsDelegate] = useOnyx(ONYXKEYS.ACCOUNT, {selector: isActingAsDelegateSelector});
+
+    // Capture once so render stays pure (Date.now is impure). Fine for a 30-day cool-down gate.
+    const [timeAtMount] = useState(Date.now);
+
+    let shouldShowModal = true;
+    if (authTokenType === CONST.AUTH_TOKEN_TYPES.SUPPORT || isActingAsDelegate) {
+        // Supportal agents and copilots should not leave reviews on behalf of another account.
+        shouldShowModal = false;
+    } else if (!proactiveAppReview?.trigger) {
+        // Don't show if the trigger is not set
+        shouldShowModal = false;
+    } else if (proactiveAppReview?.response === 'positive') {
         // Don't show again after user gave a positive response
-        if (proactiveAppReview.response && proactiveAppReview.response === 'positive') {
-            return false;
+        shouldShowModal = false;
+    } else if (proactiveAppReview?.lastPrompt) {
+        // Don't show again within 30 days of the last prompt
+        const lastPromptTime = new Date(proactiveAppReview.lastPrompt).getTime();
+        const msSinceLastPrompt = timeAtMount - lastPromptTime;
+        if (msSinceLastPrompt < THIRTY_DAYS_IN_MS) {
+            shouldShowModal = false;
         }
-
-        // Check if lastPrompt is missing or older than 30 days
-        if (proactiveAppReview.lastPrompt) {
-            const lastPromptTime = new Date(proactiveAppReview.lastPrompt).getTime();
-            const now = Date.now();
-            const daysSinceLastPrompt = (now - lastPromptTime) / THIRTY_DAYS_IN_MS;
-
-            if (daysSinceLastPrompt < 1) {
-                return false;
-            }
-        }
-
-        return true;
-    }, [proactiveAppReview]);
+    }
 
     return {
         shouldShowModal,
diff --git a/tests/unit/useProactiveAppReviewTest.ts b/tests/unit/useProactiveAppReviewTest.ts
new file mode 100644
index 000000000000..c571fcee3e95
--- /dev/null
+++ b/tests/unit/useProactiveAppReviewTest.ts
@@ -0,0 +1,56 @@
+import {renderHook, waitFor} from '@testing-library/react-native';
+
+import CONST from '@src/CONST';
+import useProactiveAppReview from '@src/hooks/useProactiveAppReview';
+import ONYXKEYS from '@src/ONYXKEYS';
+
+import Onyx from 'react-native-onyx';
+
+import waitForBatchedUpdates from '../utils/waitForBatchedUpdates';
+
+describe('useProactiveAppReview', () => {
+    beforeAll(() => {
+        Onyx.init({keys: ONYXKEYS});
+        return waitForBatchedUpdates();
+    });
+
+    beforeEach(() => {
+        Onyx.clear();
+        return waitForBatchedUpdates();
+    });
+
+    it('returns shouldShowModal true when a trigger is set for a normal session', async () => {
+        await Onyx.merge(ONYXKEYS.NVP_APP_REVIEW, {trigger: 'submit'});
+        await waitForBatchedUpdates();
+
+        const {result} = renderHook(() => useProactiveAppReview());
+
+        await waitFor(() => {
+            expect(result.current.shouldShowModal).toBe(true);
+        });
+    });
+
+    it('returns shouldShowModal false during a supportal session even when a trigger is set', async () => {
+        await Onyx.merge(ONYXKEYS.SESSION, {authTokenType: CONST.AUTH_TOKEN_TYPES.SUPPORT});
+        await Onyx.merge(ONYXKEYS.NVP_APP_REVIEW, {trigger: 'submit'});
+        await waitForBatchedUpdates();
+
+        const {result} = renderHook(() => useProactiveAppReview());
+
+        await waitFor(() => {
+            expect(result.current.shouldShowModal).toBe(false);
+        });
+    });
+
+    it('returns shouldShowModal false when acting as a copilot even when a trigger is set', async () => {
+        await Onyx.merge(ONYXKEYS.ACCOUNT, {delegatedAccess: {delegate: 'copilot@expensify.com'}});
+        await Onyx.merge(ONYXKEYS.NVP_APP_REVIEW, {trigger: 'submit'});
+        await waitForBatchedUpdates();
+
+        const {result} = renderHook(() => useProactiveAppReview());
+
+        await waitFor(() => {
+            expect(result.current.shouldShowModal).toBe(false);
+        });
+    });
+});